Microsoft Dynamics 365 / Power Platform Technology Consultant

Role Overview

We are looking for a skilled Technology Consultant experienced in Microsoft Dynamics 365 (Customer Engagement and Contact Centre solutions), Power Platform, and Azure DevOps to join a dynamic and fast-moving agile team. The position involves close collaboration with engineers, architects, and business stakeholders to design, develop, deploy, and continually enhance enterprise-level solutions that support contact centre and customer engagement functions.

This role combines strong technical development acumen with solution architecture and stakeholder collaboration to contribute effectively to delivery efforts and ongoing platform optimization.

Candidate Profile

The ideal candidate is a technically adept consultant who enjoys interfacing between design, development, integration, and stakeholder management. They flourish in environments with rapidly changing priorities, embracing practical, outcome-focused solutions rather than rigid frameworks.

Key Responsibilities

• Design, develop, and maintain solutions leveraging Dynamics 365 CE/CCaaS and the Microsoft Power Platform.
• Create and support integrations through Dynamics 365 plugins, APIs, and Azure services.
• Develop and maintain applications using .NET, C#, and JavaScript technologies.
• Contribute to architectural solution designs alongside senior technical experts.
• Oversee deployment pipelines and release management using Azure DevOps.
• Enhance contact centre workflows by identifying automation and optimization opportunities.
• Collaborate directly with stakeholders to gather requirements, translate them to technical solutions, and offer clear guidance.
• Participate in weekly on-call rotations to support live production environments.
• Drive continuous improvements in live chat and case management functionalities.

Required Skills and Experience

• Hands-on expertise with Microsoft Dynamics 365 Customer Engagement and Contact Centre solutions.
• Strong experience with Microsoft Power Platform components, including Power Apps, Power Automate, and Dataverse.
• Proficient development skills in .NET and C# programming languages.
• Experience with JavaScript for application development.
• Background in creating and maintaining Dynamics 365 plugins and integration solutions.
• Knowledge of Azure DevOps pipelines for continuous integration, continuous delivery, and release management.
• Good grasp of designing enterprise-grade technical solutions.
• Strong communication skills to effectively interact with both technical and non-technical stakeholders.
• Ability to work efficiently in agile environments with evolving priorities.

Preferable Experience

• Familiarity with contact centre and customer engagement platform domains.
• Exposure to Azure cloud services and modern cloud-native integration patterns.
• Experience in agile delivery with rapid sprint cycles.
• A strong problem-solving approach emphasizing continuous enhancement and automation.

Working Environment

• The role operates within a highly collaborative and agile delivery framework.
• Work cadence includes two-week sprint cycles.
• Team structure and priorities are reviewed and adjusted quarterly based on demand.
• Emphasis on tight integration and cooperation across engineering, product, and operations groups.
• Focus on delivering customer-centered solutions with agility and responsiveness.