- خبرة
- سنتان فأكثر
- مرتب
- —
- الوظائف الشاغرة
- 1
- تم النشر
- لا مزيد من التفريغ
- وضع العمل
- هجين
- تعليم
- شهادة الثانوية العامة أو ما يعادلها
- سيرة ذاتية
- مطلوب للتقديم
مكان عملك
المسمى الوظيفي
Overview
Join a team dedicated to serving the community with Cobb EMC as a Member Care Representative I. This role starts with 90 days of in-office training followed by a schedule allowing you to work remotely four days per week and collaborate onsite once a week. Operating Monday to Friday from 9:00 AM to 6:00 PM, the position is perfect for individuals who relish solving problems, assisting customers, and offering exceptional service in a dynamic environment.
Key Responsibilities
- Support members with applying for new electric service, service reconnections, and transfers.
- Respond to inquiries regarding billing, payments, and general account concerns.
- Address and resolve member issues promptly, aiming for first-call resolution.
- Process service orders while ensuring account information accuracy.
- Clearly explain rate options and utility-related services to customers.
- Provide assistance during power outages and busy periods when required.
- Collaborate effectively to deliver superior service and support to the community.
Qualifications and Skills
- High school diploma or equivalent.
- At least two years of experience in customer service within a call center setting.
- Strong listening, verbal, and written communication abilities.
- Excellent interpersonal skills to engage with members and coworkers.
- Capable of conducting thorough member interviews and proficiently resolving queries.
- Organized with good planning skills, able to prioritize multiple tasks.
- Comfortable working both independently and within a team.
- Thrives in a fast-paced, high-pressure environment.
- Proficient with Microsoft Office and personal computing.
- Basic understanding of utility rates.
Preferred Qualifications
- Previous work experience in the utility sector.
- Bilingual abilities are advantageous.
Core Values
- Put People First: Care, listen, connect, respect diversity, and prioritize teamwork.
- Stay Safe: Avoid shortcuts, maintain awareness, and protect coworkers.
- Innovate: Embrace change, think boldly, and contribute solutions.
- Own It: Take responsibility for your attitude and actions, persist, and commit to lifelong learning.
Benefits and Additional Information
- Company-covered health insurance premiums starting day one.
- Retirement pension plan and an automatic 7% company-paid 401(k) contribution with additional matching.
- Annual bonus program.
- Tuition and certification reimbursement initiatives.
- Equal Opportunity Employer committed to diversity and reasonable accommodations.
- Drug-free workplace policy.