Manager - HR Operations

About DP World

DP World is a global leader in trade logistics, powering the smooth flow of international commerce through its comprehensive network spanning ports, terminals, marine services, logistics, and technology. With a diverse workforce of over 115,000 employees representing 160 nationalities across 78 countries, DP World is driving innovation to redefine global supply chains and deliver seamless end-to-end solutions.

Job Overview and Responsibilities

• Take full ownership of the onboarding process, including government liaison activities, and keep the induction materials current.
• Evaluate vendor performance annually and manage stakeholder escalations tied to deployments.
• Organize employee welfare initiatives such as feedback meetings and workplace observations to foster engagement, reduce turnover, and boost retention.
• Regularly review and communicate updates to company policies and procedures, conducting awareness sessions for all staff.
• Handle employee relations matters and conflict resolution; promptly address and close all escalations within the Zoho system and decide on specific disciplinary cases.
• Oversee payroll, end-of-service benefits administration, and approval of all personnel documentation including salary revisions and promotions within established timelines.
• Manage incidents involving work-related injuries, coordinate with insurers for critical medical cases, and make determinations on employee fitness for duty.
• Authorize employee-related requests and process all invoice approvals through the Oracle Fusion system.
• Serve as the main point of contact for handling escalated employee concerns with leadership and external authorities, ensuring compliance with labor legislation.
• Lead both internal and external audit activities for HR, addressing findings and ensuring timely closure.
• Coordinate the annual performance appraisal cycle, finalizing remuneration payouts, and support employee training and development initiatives.
• Drive digital transformation efforts within HR processes, collaborating with IT to implement system enhancements and approving IT-related HR projects.
• Supervise and mentor HR team members, guiding their performance to align with organizational objectives.
• Lead special projects involving process improvement and reengineering to enhance operational accuracy, efficiency, and employee experience.

Technical Competencies

• Ensure adherence to the organization's Code of Conduct and independently manage complex employee misconduct cases.
• Advise on organizational design and workforce planning to optimize structure and resource allocation.
• Support leadership in headcount and compensation planning, resolving complex cases related to remuneration and benefits.
• Manage the end-to-end performance management system, coordinating employee evaluations.
• Plan and manage operational projects to meet deadlines and organizational goals.
• Expertise in HR information systems: Oracle Fusion for financial approvals and Zoho for escalation management.
• Strong knowledge of HR process automation and digital literacy to promote efficient workflows.
• Comprehensive understanding of employee lifecycle management, including onboarding, government formalities, and offboarding processes.
• Deep familiarity with labor law compliance and the ability to lead audit processes, resolving non-compliance issues.

Additional Information

The role is located onsite in Dubai, United Arab Emirates. The position involves managing HR operations across multiple facets including compliance, employee relations, payroll, audits, and continuous process improvements. The company culture promotes respect, inclusion, diversity, and employee empowerment to innovate and drive growth globally.