Manager, Analytics and Business Intelligence

Overview

Join an award-winning, mission-driven team characterized by a high-performing and inclusive culture dedicated to delivering impactful results. The Manager of Analytics and BI spearheads acquisition analytics for Credit Card and Unsecured Lending portfolios, focusing on delivering data-backed insights, performance assessment, and strategic advice to foster profitable customer growth.

Primary Responsibilities

• Support comprehensive acquisition analytics related to Credit Card and Unsecured Lending portfolios including tracking acquisition, campaign analytics, product distribution, and growth opportunities.
• Provide strategic analytical services for acquisition initiatives encompassing prospect targeting, evaluation of channel and partner performance, account quality, and portfolio expansion potential.
• Analyze acquisition quality across various channels, partners, product categories, and customer segments to identify lucrative opportunities and potential risks.
• Assess new campaign proposals, estimate opportunity size, construct business cases, and offer go/no-go recommendations based on profit and loss implications.
• Collaborate with modeling, segmentation, and data teams to improve prospect identification, targeting, and measurement for acquisition and cross-sell campaigns.
• Oversee multiple projects and ad hoc analysis requests from internal and external stakeholders, prioritizing effectively.
• Lead performance measurement and reporting of acquisition outcomes, account quality, engagement levels, and portfolio results, translating analytics into actionable insights.
• Identify significant trends related to acquisition and portfolio performance using advanced analytics and communicate findings to partners and executive leadership.
• Provide ongoing analytical assistance regarding acquisition performance, profitability, account conditions, and customer behaviors by partnering with Product, Finance, Risk, Marketing, and business units.
• Monitor macroeconomic and industry developments to evaluate effects on portfolio health and profitability.
• Collaborate with Global Risk Management to understand risk factors and support balanced growth-risk-return strategies.
• Promote a customer-centric approach leveraging bank capabilities to strengthen client relationships.
• Ensure adherence to risk policies, operational controls, regulatory compliance, anti-money laundering (AML), anti-terrorist financing (ATF), and conduct risk frameworks within day-to-day analysis and decision making.

Required Qualifications and Skills

• Bachelor's degree in Computer Science, Finance, Economics, Business, Engineering, Statistics, or related discipline; advanced credentials such as MBA, CFA, FRM, or Master's in Analytics are preferred.
• At least 4 years of professional experience in Analytics, Marketing, or Finance, demonstrating strong analytical and statistical expertise.
• Comprehensive knowledge of bank lending products including Credit Cards and Lines of Credit, with familiarity in Risk Management practices.
• Proficiency in analytical technologies including Google Cloud Platform (GCP) and Big Data environments, Python, R, SAS, SQL, and Microsoft Excel.
• Proven ability to extract, interpret, and convert complex data into actionable business strategies and insights.
• Excellent communication skills capable of conveying technical information to diverse audiences effectively.
• Strong organizational skills including prioritization, planning, presentation, project coordination, leadership, and stakeholder relationship management; consulting experience is advantageous.

Additional Benefits and Culture

• Commitment to Diversity, Equity, Inclusion & Allyship with an inclusive workplace culture valuing all employees and supporting Employee Resource Groups (ERGs) representing diverse communities.
• Focus on accessibility and accommodations to ensure a barrier-free environment consistent with accessibility standards.
• Opportunities for professional upskilling via online courses, cross-functional experience, and tuition support.
• Competitive compensation package including bonus eligibility, flexible vacation, personal and sick days, with benefits commencing from day one of employment.
• Opportunities for community involvement and cultural engagement through various programs such as hackathons, contests, and storytelling initiatives.

Location

This position is located in Toronto, Ontario, Canada, requiring onsite presence.

Equal Opportunity and Accommodation

The Bank is an equal opportunity employer committed to inclusivity and accessibility. If accommodations are needed during recruitment or selection processes, candidates are encouraged to notify the Recruitment team.