ITSM Consultant

Role Overview

SWITS DIGITAL Private Limited is seeking an ITSM Consultant based in Canada who can work directly with the BMC Helix platform and support client engagements with confidence. The ideal professional is hands-on, up to date with the latest Helix environment, and able to contribute both technically and from an advisory standpoint.

What the Role Calls For

The company is looking for someone who is more than familiar with BMC in general; they want a genuine Helix power user who understands the platform deeply and can operate within it without heavy supervision. The right candidate should be capable of making practical recommendations, suggesting improvements, and helping shape ITSM direction in a meaningful way.

Key Attributes

This role requires a polished professional with strong communication skills and the ability to present well in front of customers. Deep seniority is not mandatory, but the person must be current, technically capable, and comfortable handling client-facing conversations.

Additional Information

Location: Canada
Employment type: Full-time, onsite