IT Team Leader

About Lacroix Médecine Privée

For over 15 years, Lacroix Private Medicine has revolutionized healthcare accessibility in Quebec, operating 17 clinics including one in Florida, 2 operating rooms, and a modern laboratory. Their mission focuses on delivering human, accessible, and excellent quality care, supported by core values of passion, respect, integrity, commitment, and innovation. The organization is currently in a phase of rapid growth with technology central to patient services.

Role Overview

We are seeking an experienced IT Team Leader to oversee and optimize technological operations within our network across Quebec City or Montreal. This full-time permanent role requires strategic leadership and operational management, with the responsibility to travel occasionally within regions including Montérégie, Laurentians, Outaouais, Laval, Saint-Sauveur, and Gatineau.

Key Responsibilities

• Lead and manage all IT operations including infrastructure, networks, security, and user support.
• Mentor, develop, and unify technical teams to enhance performance.
• Ensure continual operation and peak performance of essential systems.
• Respond efficiently and calmly to major incidents.
• Monitor KPIs and SLAs to maintain high service quality and optimize IT processes such as change management and governance.
• Improve IT supplier management and control costs.
• Enhance cybersecurity measures and maintain robust business continuity strategies.
• Support user troubleshooting and provide guidance, particularly on cybersecurity matters.
• Contribute significantly to strategic IT planning and compliance enforcement.

Candidate Profile

• Minimum 7 years of IT industry experience and at least 3 years in a supervisory or operational leadership role.
• Demonstrated expertise managing IT across multiple locations.
• Relevant certifications such as ITIL, PMP, CISSP, or Azure are advantageous.
• Possess a university degree in computer science, information technology, or a linked discipline.
• Strong leadership qualities with a focus on motivation, structure, and achieving results.
• Capability to make quick decisions in ambiguous settings and manage complex projects.
• Excellent analysis, risk management, and operational optimization skills.
• Technical proficiency in server infrastructure, virtualization, Microsoft ecosystems (AD, M365, Azure), networking (LAN/WAN, VPN, Firewall), cybersecurity, and cloud/hybrid environments.
• Effective communicator able to liaise between technical teams and senior management.
• Adaptable and resilient under pressure, particularly in managing critical incidents.

Working Conditions & Availability

• Standard 40-hour workweek with an on-site presence.
• Vehicle required for occasional travel across multiple locations.
• 3-month probation period.
• On-call duties applicable during evenings and weekends to respond to urgent incidents.

Employee Benefits

• Monthly cell phone allowance of $60.
• Annual $500 Lacroix gift card with fast access to medical services.
• Health account allocated $1,100 per year.
• Participation in the FTQ pension plan with employer contributions.
• Dedicated budget for annual job-related training.
• Opportunities for professional growth and promotion within the company.
• Access to an employee lounge and unlimited coffee in a modern, well-lit workspace.
• Annual paid vacation and free parking facilities.
• Proximity to public transit routes.
• Regular corporate events promoting team spirit and communication.

Additional Information

• Applicants must reside in Quebec City or Montreal.
• Primary workplace located in Laval with required travel to Saint-Sauveur and Gatineau.

If you are ready to play a pivotal role influencing clinics, doctors, and patients directly with your IT leadership expertise, consider joining our fast-growing organization and help reshape the patient experience in Quebec.