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About HOYA Vision Care

For over six decades, HOYA Vision Care has been at the forefront of innovation in optical technology, producing high-quality eyeglass lenses. Our commitment is to provide outstanding vision care solutions for eye care professionals.

Position Overview

We are seeking an IT Support Specialist to join our team at the Mississauga, Ontario location. This role involves advanced troubleshooting and daily maintenance support primarily for the surfacing and finishing departments.

Work Details

Schedule: Monday to Friday, 8:00 AM to 4:30 PM
Salary: Starting from $60,000 annually

Benefits

Comprehensive Health, Dental, and Vision insurance plans
Tuition reimbursement opportunities
Registered Retirement Savings Plan (RRSP) matching
Paid Time Off and recognized holidays
Additional benefits

Key Responsibilities

Deliver advanced troubleshooting and maintenance for surfacing and finishing equipment
Provide network, technology, and PC support ensuring the seamless operation of networks across all company locations
Offer helpdesk assistance to internal users throughout Canada
Collaborate with external vendors to ensure business needs are met
Provide emergency on-call support as necessary
Support and maintain the Business Enterprise System, particularly DVI, offering subject matter expertise to staff
Conduct routine reporting duties
Continuously enhance and share technical knowledge by interacting with suppliers, facility supervisors, and managers as well as through professional development activities
Keep the IT knowledge base updated by leveraging industry networks, associations, and inter-company resources

Required Qualifications

Minimum two years hands-on experience with Windows Server 2016 and newer, Windows 10/11, and DOS environments
At least two years experience in Windows networking and connectivity
Proven experience with Android and iOS device management for a minimum of two years
Experience in setup, troubleshooting, and repair of laser printers extending over two years
Demonstrated ability in remote support tasks
Proficiency in handling and validating standard XML files

Educational Background

Post-secondary degree required
Certification such as CompTIA A+ and Network+ or equivalent qualifications

IT Support Specialist