IT Coordinator

Job Overview

Join Hilton as an IT Coordinator to deliver superior IT support within a renowned hospitality environment. This role focuses on ensuring seamless technology operations to enhance the guest experience with warmth and hospitality.

Key Responsibilities

• Respond promptly to service requests related to technology equipment and connectivity, ensuring compliance with Hilton Technology Network standards.
• Manage and maintain the inventory of technology assets including hardware, software, and related equipment.
• Install, configure, and dismantle audiovisual, communication, networking, and IT devices across guest rooms, meeting areas, and hotel workspaces.
• Provide training and technical support to end-users for hardware and software challenges.
• Administer guest billing for equipment and services, address any billing issues, and approve adjustments to guarantee guest satisfaction.
• Document maintenance activities thoroughly, logging completed repairs and special service tasks while identifying issues needing further action.

Qualifications and Values

The ideal candidate will embody Hilton's fundamental values: a passion for hospitality, strong integrity, leadership ability, teamwork spirit, a sense of ownership, and a focused urgency to impact moments positively. These qualities are essential for success in this role.

About Hilton

Hilton is a global leader in hospitality, welcoming over three billion guests worldwide. Known for an exceptional workplace culture recognized by top industry awards, Hilton offers opportunities for career growth and a dynamic environment where team members are valued and inspired to excel.

Hilton invites you to build your career with us and contribute to making every guest stay memorable and magical.