Hotel Receptionist

About Viking Hotel Waterford

The 4-star Viking Hotel Waterford combines modern comfort, convenience, and authentic Irish hospitality. Catering to corporate travelers, leisure guests, sports teams, and group visitors, the hotel is well-situated for city access and regional trips. Guests enjoy newly refurbished rooms designed for relaxation and practicality, enhanced meeting and conference facilities for business events, complimentary on-site parking, and The Wooden Pestle restaurant serving quality food in a relaxed atmosphere. The hotel is Green Tourism accredited and committed to inclusivity, forming part of PREM Hospitality's expanding network across Ireland, the UK, and Europe.

Role Overview

This full-time, on-premises role involves welcoming guests, conducting check-ins and check-outs, and providing detailed information about hotel services and nearby attractions. Responsibilities include managing reservations and cancellations, handling calls and email inquiries, maintaining accurate guest records, processing payments and invoices, and collaborating with housekeeping, restaurant, and management teams to ensure smooth operations. The receptionist will also promptly address guest questions and concerns, maintain a professional front desk environment, and adhere to the hotel's standards of hospitality, accessibility, and environmental responsibility.

Qualifications and Skills

• Excellent interpersonal skills to warmly engage guests and address diverse needs professionally.
• Experience in receptionist tasks such as front desk administration, managing check-in/check-out, and basic cashier duties.
• Competence in handling reservations, including booking, modifying, and canceling stays using hotel reservation or property management software.
• Strong communication abilities with confident phone etiquette to manage calls, emails, and direct guest interactions politely.
• Additional advantages include prior hospitality or customer service experience, familiarity with related software, multitasking capability under pressure, strong attention to detail, flexibility for shift work including weekends and holidays, and fluency in English; knowledge of additional languages is a plus.