- خبرة
- من سنتين إلى خمس سنوات
- مرتب
- —
- الوظائف الشاغرة
- 1
- تم النشر
- ستارة
- وضع العمل
- العمل من المنزل
- سيرة ذاتية
- مطلوب للتقديم
المسمى الوظيفي
About Umpisa Inc.
Umpisa Inc. is a forward-thinking technology company dedicated to positioning the Philippines as a recognized global tech hub. We collaborate with various industries and clients to deliver pioneering solutions through digital transformation, software development, and venture building. Our goal is to develop world-class products that enhance the lives of organizations and individuals alike. We provide fulfilling career opportunities in software and product development, emerging technologies, and other innovative areas.
Key Responsibilities
- Offer initial technical support on hardware, software, and network issues to internal users.
- Respond promptly to support inquiries received via ticketing systems, email, chat, or phone.
- Diagnose and fix common IT problems involving PCs, laptops, printers, applications, and connectivity.
- Escalate more complex issues to relevant teams when required.
- Maintain clear and accurate documentation of problems, resolutions, and processes.
- Support user account creation, access controls, and fundamental systems administration tasks.
- Communicate professionally and timely with end-users.
- Adhere to IT policies, security protocols, and industry best practices.
Candidate Requirements
- Between 2 to 5 years of experience in Help Desk, IT Support, or related capacities.
- Intermediate proficiency with Windows OS (and/or macOS).
- Competency in Microsoft 365 / Office suite applications.
- Fundamental networking and troubleshooting knowledge.
- Excellent problem-solving abilities paired with strong communication skills.
- A customer-focused approach with keen attention to detail.
- Ability to independently handle multiple support requests effectively.
Preferred Qualifications
- Familiarity with ticketing tools such as Jira, ServiceNow, or Zendesk.
- Basic understanding of Active Directory or user access management.
- Possession of IT certifications is advantageous but not mandatory.
Work Conditions and Schedule
- This is a fully remote role.
- The work shift primarily starts mid-shift around 3:00 PM onward.
- Shift flexibility might be available in future depending on performance and team requirements.
Core Values and Skills
- Alignment with company values: Excellence, Integrity, Professionalism, People Success, Customer Success, Fun, Innovation, and Diversity.
- Strong communication and analytical thinking capabilities.
- Enthusiasm to function within a self-organizing Scrum team in a scaled agile framework.
- Proactivity and a collaborative spirit toward coworkers and clients.