Front Office Manager

About the Company

Accor is a global leader in hospitality with over 300,000 professionals dedicated to placing people at the center of every experience. The group fosters passion, exceptional service, and innovation to redefine hospitality and inspire memorable moments worldwide.

Role Overview

The Front Office Manager will oversee every facet of guest services and satisfaction through the effective daily operations of front desk, guest services, and telephone service. This role demands ensuring outstanding guest experiences while complying with company policies and fostering a motivated, unified team culture dedicated to excellence.

Key Responsibilities

• Communicate confidently with guests and team members to promote smooth collaboration.
• Address guest issues with creativity and determination, turning challenges into positive outcomes.
• Recruit, train, mentor, and evaluate front office staff to enhance their professional development and maintain performance standards.
• Ensure compliance with occupational health and safety standards, respond promptly to emergencies, and safeguard the wellbeing of guests and employees.
• Manage reservations, guest accounts, and analyze operational reports with accuracy and attention to detail.
• Supervise budgeting, control expenses, and monitor revenue to support informed decision-making and meet financial targets.

Qualifications and Skills

• Proven experience working within branded hotels.
• Fluency in English; proficiency in additional languages advantageous.
• Strong analytical, reporting, and numerical capabilities.
• Excellent organizational and time management skills.
• Ability to multitask effectively and maintain precision in data entry.
• Competent computer skills including handling operational software.
• Flexible in adapting to changing work requirements.
• Exceptional attention to detail and strong communication abilities.