Franchise Support Manager

About Plus Fitness India

Plus Fitness is a renowned Australian franchise brand, operational since 1996, now expanding in India to meet the growing fitness demands. With presence across 12 countries and over 300 clubs, the brand emphasizes delivering world-class gym facilities, 24/7 accessibility, and ensuring franchisee profitability while supporting the health goals of its members.

Role Overview

We seek a dynamic and business-oriented Franchise Support Manager dedicated to assisting our franchise partners in their success journey. The role involves comprehensive support from club setup and launches to continuous operational guidance and growth facilitation.

Key Responsibilities

• Offer continuous operational assistance and expert guidance to franchisees throughout India.
• Support franchise partners during club setup, pre-sales activities, launch phase, and ongoing operations.
• Conduct onboarding sessions, induction processes, and operational training for franchise owners and their teams.
• Deliver structured training programs in sales, marketing, customer service, and club management.
• Track and analyze club performance, collaborating with franchisees to enhance KPIs, revenue, and member satisfaction.
• Perform regular site visits, audits, and performance evaluations ensuring compliance with brand quality standards.
• Assist franchisees in executing marketing strategies and local promotional campaigns.
• Identify operational issues and provide actionable solutions to boost business efficiency.
• Liaise with internal teams across marketing, sales, finance, technology, and support departments.
• Ensure adherence to Plus Fitness operational policies, standards, and procedures among franchise partners.
• Establish and nurture strong professional relationships serving as a trusted advisor to franchisees.
• Prepare detailed reports, monitor follow-up actions, and verify timely implementation of initiatives.
• Travel extensively across India to support new and existing franchise locations.

Desired Qualifications & Skills

• Strong communication and interpersonal relationship-building skills.
• Excellent problem-solving capabilities and organizational skills.
• Enthusiasm for coaching, mentoring, and business development.
• Willingness to undertake frequent travel across the country.
• Self-driven with the ability to operate independently.
• Experience in fitness, retail, hospitality, franchising, or managing multiple sites is highly preferred.
• Proficient use of Microsoft Office and CRM systems is advantageous.

Why Work with Us?

Be a part of one of the fastest expanding fitness franchises globally, making a significant impact by empowering franchise partners and contributing to healthier communities across India.