Floor Operations Team Member

About PhysicsWallah

PhysicsWallah is an education technology enterprise established in 2020 by Alakh Pandey and Prateek Maheshwari, based in Noida, Uttar Pradesh. Originally starting as a YouTube channel in 2014, the organization now offers a wide range of educational services across India, including online, offline, and hybrid formats. Their multilingual course offerings cover competitive exam preparation, skill development, higher education, study abroad services, and job readiness programs via the Institute of Innovation. Supported by premier investors, the company is committed to creating an inclusive and accessible educational ecosystem nationwide.

Role Overview

The Floor Operations Team (FOT) position located in Vijayawada is a full-time onsite role dedicated to ensuring the effective day-to-day functioning of academic and administrative processes at the center. The individual will coordinate class schedules, assist both faculty and students with their inquiries, and oversee the management of classroom resources and logistics to facilitate an optimal learning environment.

Key Responsibilities

• Organize and coordinate daily academic activities and operational support at the center.
• Serve as a point of contact for resolving queries from students and faculty members.
• Ensure that learning materials and resources are organized and readily accessible.
• Maintain accurate records related to attendance, admissions, and other center operations.
• Support admission procedures and provide necessary counseling to prospective learners.
• Collaborate effectively with internal teams to enhance the overall learner experience.
• Adhere to established processes and promptly report any operational issues.
• Contribute positively to a learner-focused and supportive educational atmosphere.

Required Qualifications and Skills

• Strong organizational abilities with effective time management to handle diverse academic and operational responsibilities.
• Excellent communication and interpersonal skills for professional interactions with staff and learners.
• Proficiency in basic computer applications such as spreadsheets, documentation software, and management systems.
• Detail-oriented approach with a problem-solving attitude and a willingness to improve procedural workflows.
• Availability for on-site work in Vijayawada including potential extended working hours during peak periods.
• Graduation in any discipline; advanced or specialized qualifications in education management are advantageous.
• Previous experience in educational or training environments or student-facing capacities is preferred but not mandatory.