EOR Account Manager

Overview

This role offers a regional position with international exposure and substantial potential for career progression within a multinational company characterized by a harmonious work culture, flexible hours, and opportunities for hybrid remote work. The work location can be either Singapore or Hong Kong.

Key Responsibilities

• Oversee the delivery of global Employer-of-Record (EOR) services, focusing on managing client accounts, ensuring client retention, and driving revenue growth within the existing customer base.
• Collaborate effectively with internal teams and external partners to guarantee smooth implementation and execution of global EOR services across various country jurisdictions.
• Address client issues and manage escalations promptly to resolution while maintaining clear communication throughout the process.
• Foster strong ongoing client relationships through regular engagement and proactive follow-up to enhance client satisfaction.
• Analyze client requirements to discover expansion opportunities and promote suitable business solutions through upselling.
• Assist in commercial operations including defining service scopes, contract negotiations, renewals, pricing strategies, invoicing, and tracking account receivables.
• Consistently work on refining workflows, improving processes, and elevating account management practices for improved efficiency and effectiveness.

Candidate Requirements

• At least five years of experience in global EOR client servicing or a related HR consulting field.
• Demonstrated success in managing client relationships, handling account management, or client success roles.
• Capability to grow business through effective cross-selling and upselling while maintaining high service standards.
• Self-motivated with adaptability for thriving in dynamic and fast-moving environments.
• Proficient in spoken English; knowledge of additional foreign languages is considered an advantage.