Emergency Response Operator

About Us

Join a purpose-driven organisation dedicated to helping people live safely and independently. As part of a global telecare leader, you will support clients through emergency devices and a 24/7 call centre, providing reassurance and crucial assistance.

Role Overview

As an Emergency Response Operator, you will be the first point of contact for clients during urgent situations and routine checks. The role is full-time with 38-hour weeks on a rotating roster, operating 24/7 from our Eagle Farm office. Hybrid work options are available after training for some shifts.

Key Duties

• Respond promptly to calls triggered by medical or duress alarms.
• Coordinate and dispatch emergency services when necessary.
• Maintain calm and offer reassurance during critical situations.
• Adhere to established protocols and precise administrative procedures.
• Resolve accidental or test alarms with effective troubleshooting.

Candidate Profile

• Empathetic and composed communicator with excellent telephone etiquette.
• Ability to remain resilient and focused under pressure.
• Strong attention to administrative and detail-oriented tasks.
• Experience providing high-quality customer service.
• Proficient in computer use with quick and accurate typing skills.
• First Aid certification or willingness to obtain one.
• Dependable team player seeking long-term employment stability.

Working Conditions and Schedule

• Expect a rotating 24/7 roster including afternoons, nights, and weekends.
• Shift schedules are provided one month ahead.

Employee Benefits

• Competitive salary exceeding award rates plus penalty rates for shifts.
• Generous leave with 5 weeks of annual leave for shift workers, pro-rated.
• Access to a free onsite gym and coffee facilities.
• Convenient free parking both onsite and nearby.
• Exclusive discounts through Employment Hero and CommBank.
• Participate in team-building events and recognition programs.
• Company-covered wellbeing counselling services.
• Supportive culture focused on learning and meaningful performance.

Diversity and Inclusion

We embrace diverse backgrounds and experiences and encourage applications from Aboriginal and Torres Strait Islander peoples and all communities and identities.

Application Requirements

• Must have legal working rights in Australia.
• Police and NDIS Worker checks covered post-hiring.

If you're looking to make a significant impact through your work, join us where every call you take truly matters.