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Role Overview

As an Emergency Call Taker, you will be a crucial first point of contact for individuals facing serious emergencies. From coordinating life-saving responses to guiding callers through urgent crises, your calm demeanor, clear communication, and compassion are essential in these high-pressure moments.

Key Responsibilities

Receive and manage emergency calls with focus and empathy.
Ask pertinent questions to accurately assess situations and provide reassurance.
Support callers through diverse scenarios, including critical medical emergencies and non-life-threatening situations.
Work collaboratively within a fast-paced emergency operations center.

Requirements and Eligibility

Must be aged 18 or older.
Right to work in the UK without visa sponsorship.
Capability to maintain resilience and emotional awareness during challenging calls.
Possess compassion, confidence, and clear communication skills.
No previous medical experience required; training provided starting September 2026.

Additional Details

Position is based onsite at the Emergency Operations Centre, Southern House HQ, Otterbourne, Hampshire; remote work is not available.
Flexible working hours subject to business needs, with both full-time and part-time shifts offered.

Compensation and Benefits

Starting pay at 1317 per hour.
Generous NHS pay enhancements: 35% uplift for Saturdays and weekday nights (up to 1778/hr) and 69% uplift for Sundays and bank holidays (up to 2226/hr).
27 to 33 days of annual leave (pro rata).
NHS pension scheme participation.
Wide array of national discounts including retail, travel, leisure, and technology.
Free parking available.
Employee Assistance Programme for additional support.

Contact Information

For more information or informal visits, contact the Emergency Operations Centre Recruitment team via [email protected] or call 01869 365000.

Emergency Call Taker

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