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About Pink Chicken

Pink Chicken was founded by Stacey Fraser, who transitioned from nearly 15 years in the fashion corporate sector to creating a brand inspired by vintage textiles and sunny beach vibes, designed for relaxed yet stylish clothing. The company fosters a vibrant and creative environment focused on sustainability, unique prints, and exceptional customer service to support its loyal and expanding community.

Role Overview

We are looking for a skilled Ecommerce Customer Experience Assistant to manage product launches, site merchandising, and provide outstanding customer support. Reporting to the Senior E-Commerce Manager, you will collaborate cross-functionally to improve website functionality and enrich the digital shopping experience, playing a crucial role as our brand grows.

Key Responsibilities

Oversee new product introductions including details, visuals, descriptions, merchandising, and activation on the website.
Manage seasonal and inventory-driven site merchandising updates and maintain website organization.
Perform ongoing site audits to ensure accuracy in categories, product pages, pricing, imagery, and promotional flags.
Coordinate with marketing to plan website promotions, sales, and product rollouts.
Assist with email marketing campaigns, social media efforts, and other ecommerce marketing activities.
Support special projects like updating collection filters, navigation, and new site features alongside the Senior Manager.
Coordinate and oversee product flat lay photography sessions for ecommerce.
Serve as the customer-facing representative managing service channels including email, Instagram, and chat, and maintain the customer service platform and AI tools.
Ensure smooth order processing and fulfillment, handle returns, and partner with Operations to maintain shipping standards.
Analyze customer service trends and share insights to enhance the online shopping journey.

Qualifications and Skills

One to two years of experience in ecommerce or customer service roles.
Proficient verbal and written communication capabilities.
Familiarity with ecommerce platforms such as Shopify.
Experience with tools like Figma and Photoshop is advantageous.
Knowledge of customer service software like Gorgias is beneficial.
Understand product photography processes for ecommerce.
Able to multitask efficiently, solve problems, and maintain composure under pressure.
Strong organizational skills and attention to detail.
Enthusiastic about delivering excellent customer service and keen on teamwork.

Compensation

Pink Chicken offers a competitive annual salary ranging between $59,000 and $61,000, dependent on qualifications, experience, and location specifics.

Equal Opportunity and Accommodation Statement

The company is an equal opportunity employer, ensuring fair hiring practices without discrimination based on age, race, religion, gender, military status, disability, or other protected characteristics. Reasonable accommodations are available for applicants and employees with disabilities.

Employment Eligibility

Employment is subject to verification through the U.S. Department of Homeland Security’s E-Verify system and successful completion of related procedures and documentation.

Ecommerce Customer Experience Assistant