Duty Manager

Company overview

Muddy Murphy Holdings launched its first venue, Muddy Murphy’s, in April 1996 with the goal of creating a genuine and welcoming setting for both Singaporean locals and expatriates. The pub soon became a familiar landmark and is now regarded as one of Singapore’s notable names in the pub scene. The business is known for building distinctive themed concepts, with venues such as Muddy Murphy’s and The Penny Black designed and made in Ireland and England before being put together in Singapore by specialist fitters. Since then, the company has grown its portfolio with more themed outlets, maintaining a strong focus on quality, ambience, and guest experience.

Role summary

This is a full-time, on-site Duty Manager position in Singapore. The role is centred on keeping daily pub operations running smoothly, supporting a high standard of guest service, and making sure the venue remains clean, organised, and well-managed.

Key responsibilities

You will oversee front-of-house activities, coordinate shift coverage, and assist team members so service standards remain consistent. The role includes checking inventory levels, helping place supply orders, and supporting the rollout of promotions or events when required. You will also manage guest comments and complaints, address issues quickly and professionally, and ensure company procedures, safety rules, and regulatory obligations are followed. In addition, you will share operational updates with senior management and help maintain a workplace that is safe, inclusive, and engaging for staff and guests.

Qualifications and requirements

The ideal candidate should have experience in hospitality or F&B operations, preferably in pubs, bars, or restaurants, along with previous exposure to supervisory or team-leading duties. Strong communication and customer service ability are important, especially for handling guests and resolving concerns calmly and professionally. A working understanding of inventory management, cash handling, and day-to-day floor operations, including opening and closing routines, is expected. You should be capable of leading and encouraging a diverse team while promoting a respectful and inclusive culture. Good organisation and time management are needed to balance scheduling and operational priorities. The job also requires comfort with on-site work and the ability to work evening, weekend, and public holiday shifts as business needs demand. Familiarity with workplace health and safety practices and local F&B regulations is necessary. A hospitality-related qualification or certification would be an added advantage.

Work schedule

Shifts may include evenings, weekends, and public holidays depending on operational requirements.

Additional information

No stipend or salary amount was specified in the source. This role is a full-time, on-site position based in Singapore.