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About The Company

Belden is a global frontrunner in designing, manufacturing, and marketing premium connectivity and networking solutions. Renowned for its legacy of innovation, Belden bridges people, information, and ideas to solve intricate connectivity challenges worldwide. The company is dedicated to driving impactful technological progress in digitization, smart infrastructure, and the Internet of Things. It promotes a vibrant work climate that values growth, teamwork, and diversity, aiming to influence the future of intelligent connectivity and digital transformation across diverse sectors and communities globally.

Position Overview

The role of Customer Service Representative within Belden’s Broadband Solutions division is pivotal in providing support to internal teams and external clients. This fully remote position reports to the Customer Operations Manager and requires proactive engagement in handling customer inquiries, order management, and supplier coordination. Candidates will act as primary contacts ensuring customer satisfaction through prompt service and precise data handling. This role uses ERP systems, particularly NetSuite, to streamline order processes and customer communication, ensuring timely and accurate fulfillment of requests and shipments.

Key Responsibilities

Address customer service questions promptly and professionally to ensure satisfaction.
Oversee the entire order lifecycle, including order processing, quotation development, and shipment tracking.
Keep track of vendor inventory and liaise with suppliers to guarantee timely deliveries.
Respond efficiently to customer phone calls and emails with accurate information.
Investigate and resolve order discrepancies, including shipment tracking and Return Merchandise Authorization (RMA) processing.
Spot potential areas for process enhancement to enrich the customer experience.
Enter customer and order data accurately into the ERP system.
Collaborate internally to meet customer requirements swiftly and effectively.
Maintain detailed documentation of customer interactions and orders for quality control and reporting purposes.

Qualifications and Experience

Associate’s degree in business, communications, or related field is required; Bachelor’s degree is preferred.
At least three years of experience in customer service roles.
Experience within a manufacturing environment is advantageous.
Familiarity with vendor management programs is beneficial.
Proficient with word processing, spreadsheets, and presentation software.
Strong verbal and written communication capabilities.
Ability to collaborate effectively with diverse teams and customers.
Highly organized with the aptitude to juggle multiple projects in a dynamic setting.
Prior experience using ERP software, especially NetSuite, is desirable.

Compensation and Benefits

Competitive salary range from $63,000 to $85,000 annually, based on experience.
Comprehensive health, dental, and vision insurance options.
Coverage for long-term and short-term disability.
Life insurance benefits provided.
Access to Health Savings Account (HSA) and Flexible Spending Account (FSA).
Employer-matched retirement plans.
Paid vacation and parental leave.
Employee stock purchase opportunities.
Paid volunteer leave and initiatives for community involvement.
Programs for training, professional development, and career growth.
Flexible work schedules including hybrid and remote options where applicable.
Commitment to well-being, diversity, equity, inclusion, and sustainability.

Equal Employment Opportunity

Belden is dedicated to equal opportunity employment. The company values diversity and fosters an inclusive workplace. All qualified candidates will receive fair consideration regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, or other protected categories. Belden believes that inclusive perspectives and experiences are essential to innovation and success.

Customer Support Specialist - Remote