Customer Support Executive

Job Overview

Join Bajaj Life Insurance Limited as a Customer Support Executive based in Bhubaneswar, Orissa. This role focuses on managing customer interactions across multiple communication channels to deliver effective solutions and maintain high customer satisfaction levels.

Key Responsibilities

• Address customer inquiries through telephone, email, WhatsApp, and other platforms.
• Comprehend customer needs and provide precise and appropriate assistance.
• Build and sustain positive relationships with both existing and new clients.
• Handle customer complaints and issues efficiently, ensuring resolutions within set time frames.
• Conduct follow-ups on customer queries, ongoing services, and pending requests.
• Document customer interactions and update company CRM or internal systems consistently.
• Collaborate with internal departments to solve customer-related problems.
• Maintain and promote a high standard of customer satisfaction throughout engagements.
• Generate periodic reports concerning customer communication and issue resolutions.
• Adhere strictly to company policies, workflows, and quality standards for service delivery.

Compensation

The monthly remuneration for this position ranges from 19,000 to 57,000 INR.