Customer Supply Chain Lead

Role Overview

McCain Foods invites applications for the role of Customer Supply Chain Lead based in Dubai, UAE, to support the expansion of their Middle East operations. This full-time position focuses on ensuring a superior operational experience for key customers in the MENA region by serving as the main liaison between customers and internal teams, driving improvements in the Order-to-Cash process, and tailoring supply chain solutions to meet customer demands with a strong customer-first ethos.

Main Responsibilities

• Serve as the primary operational point of contact for key customers, ensuring seamless service throughout all supply chain stages including pre-order, order, and post-delivery phases.
• Oversee the entire Order-to-Cash cycle, from order receipt to product delivery, to align with customer and market requirements while preventing stock shortages and excess inventory.
• Customize and manage key customer experiences by recognizing preferences, establishing service level agreements, and continuously enhancing these standards.
• Track and evaluate customer operational metrics using jointly agreed scorecards to ensure performance excellence.
• Work closely with sourcing teams, freight forwarders, and third-party logistics providers to guarantee timely and accurate order fulfillment.
• Identify operational inefficiencies alongside key customers and develop collaborative action plans to boost supply chain effectiveness.
• Represent customer perspectives in cross-functional meetings, including new product developments, relaunches, logistics needs, and regulatory compliance discussions.
• Promptly respond to customer inquiries and complaints with a commitment to rapid resolution and market responsiveness.

Required Qualifications and Experience

• Bachelor’s degree in Supply Chain, Finance, Business Administration, or a closely related discipline.
• Minimum of three years’ experience within the FMCG sector, particularly in roles related to Supply Chain, Customer Service, or Logistics.
• Familiarity with food industry market dynamics and international trade regulations.
• Proven customer-facing experience that demonstrates a customer-centric approach.
• Strong understanding of supply chain operations, international logistics, and Sales & Operations Planning (S&OP).
• Knowledge and experience with diverse supply chain models, systems, and technologies.
• Hands-on experience utilizing SAP, Power BI, and advanced Microsoft Office tools such as Excel and PowerPoint.
• Analytical aptitude with the ability to derive actionable insights from data.
• Excellent communication, interpersonal, and stakeholder engagement skills.
• Proactive, solution-oriented mindset with strong organizational skills to balance customer relations and operational duties.
• Ability to navigate the cultural and regional complexities within the GCC countries confidently.
• Fluency in English is mandatory, with Arabic and French language skills considered advantageous.
• Willingness to travel approximately 15% within the GCC region.

Additional Benefits and Information

• Opportunity to work with a globally renowned brand and be part of a high-performing supply chain team.
• Competitive remuneration and comprehensive benefits including local health and pension insurance.
• Career development prospects within a multinational corporation.
• Supportive onboarding process and ongoing professional guidance.
• An inclusive and welcoming work culture founded upon McCain’s leadership principles.
• Flexible hybrid work model offering the option to work remotely two days per week, depending on role specifics.

Team Structure and Reporting

The successful candidate will join the McCain Middle East Supply Chain team, integrated within the broader MENA commercial and operational framework. Reporting directly to the Customer Operations Manager, this position collaborates with commercial, logistics, and demand planning teams to deliver outstanding service to top-tier clients in the region.

Company Overview and Commitments

McCain Foods is a family-owned global business focused on empowering employees and fostering an inclusive workplace that encourages innovation and collective success. The company is an equal opportunity employer that values diversity and offers accommodations for candidates requiring assistance throughout the recruitment process. McCain upholds data privacy standards and employs AI responsibly within hiring practices, ensuring all final employment decisions remain human-led.