Customer Success Manager

About Cherry

Since its inception in 2019, Cherry has rapidly established itself as a leading FinTech company offering the most straightforward, fastest, and most accessible Buy Now, Pay Later solutions tailored for medical sectors including dentists, medical aesthetics, and veterinary practices. Cherry’s mission is to enable healthcare providers to expand patient access by simplifying the financial aspect of care.

Led by experienced Stanford entrepreneurs and supported by prominent investors such as Kleiner Perkins and DCM, Cherry is well positioned for continued growth.

Role Overview

Cherry seeks to expand its high-performing Customer Success team, which plays a crucial role in fostering strong partnerships with medical practices. This position involves strategically helping practices to retain and increase Cherry transaction volume through engagement, training, and enablement using data-driven and optimized methods.

Responsibilities

• Build and nurture relationships with numerous partner medical practices to drive mutual success by enhancing retention and transaction growth.
• Utilize data insights and technology proactively to improve engagement and achieve optimal outcomes in your portfolio.
• Inspire and empower partner practices by sharing best practices focused on leveraging payment plan technology for business growth.
• Prioritize your time strategically on the most promising growth opportunities and risk management within your accounts.
• Develop deep industry knowledge to guide business process adoption, acting as a trusted advisor to clients.
• Provide accurate forecasts of your portfolio's transaction volumes regularly.
• Maintain comprehensive records of customer interactions within the CRM system.
• Pursue continuous improvement by welcoming feedback, enhancing tactics, and experimenting with new ways to engage partners.
• Assume full responsibility for your performance as well as the success of your customers.
• Grow Cherry's presence by actively seeking referrals from existing partners.
• Collaborate with client feedback to communicate improvement opportunities to internal teams like Product.
• Embody a team-oriented mindset, sharing and accepting constructive feedback while supporting colleagues.
• Exhibit ownership mentality consistently across all responsibilities.

Qualifications

• Minimum of three years’ experience in customer-facing roles.
• Outstanding verbal and written communication abilities.
• Strong interpersonal skills enabling effective relationship building.
• Meticulous attention to detail and adherence to procedures.
• Passion for enhancing the customer experience.
• Comfortable navigating multiple software platforms.
• Adaptability and skill in troubleshooting challenges as they arise.
• Proactive problem-solving approach with a strong motivation to exceed expectations.
• Experience in sales, customer success, or account management is advantageous.

Compensation and Benefits

• Base salary of $105,000 annually.
• Additional uncapped earnings potential with OTE up to $145,000.
• Attractive equity grants.
• Comprehensive medical, dental, and vision insurance coverage.
• Fully remote work environment.
• Company-sponsored retreats held in summer and winter seasons.

Additional Information

Cherry is committed to providing equal employment opportunities to all applicants irrespective of age, race, gender, sexual orientation, disability, veteran status, or any legally protected characteristics under federal, state, or local laws.