- Experience
- 2–5 yrs
- Salary
- —
- Openings
- 1
- Posted
- منذ ساعة
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
Job description
About VusionGroup
VusionGroup is a rapidly expanding retail technology firm specializing in IoT and data-driven solutions aimed at transforming retail commerce. Our mission focuses on enabling retailers and brands to leverage digital innovation to enhance efficiency, intelligence, and sustainability, ultimately fostering a more positive commerce environment worldwide. We aspire to build the largest retail IoT platform globally, fueled by agile thinkers, technology innovators, and dedicated change makers working collaboratively as one team.
Role Overview
As a Customer Success Manager within our customer success department, you will oversee the management of our IoT and SaaS service solutions, collaborating closely with internal teams and retail clients. Your responsibilities will include strengthening client relationships, ensuring contractual service commitments are met, coordinating with various stakeholders for quality delivery, and actively contributing to the shaping and renewal of contracts.
Key Responsibilities
- Establish and nurture client relationships to reinforce Vusion as a pivotal service partner.
- Monitor delivery of services to ensure adherence to support, maintenance, and asset management commitments outlined in contracts.
- Coordinate efforts among support teams, client project managers, and other relevant stakeholders to guarantee high-quality service and compliance with service agreements.
- Define and implement service level agreements (SLAs) and service level requirements (SLRs) in consultation with contract stakeholders.
- Lead client steering committee meetings to review performance metrics and identify enhancements.
- Manage and assess events that could influence service delivery throughout the lifecycle of contracts.
- Design and implement continuous improvement plans to enhance service quality.
- Proactively identify and propose service development opportunities, including cost analysis and client presentations, collaborating with the Key Account Manager.
- Participate actively in the formulation and renewal of contracts, working with sales and pre-sales teams to provide strategic insights and performance indicators.
Qualifications
- Between 2 and 5 years of demonstrable experience as a Customer Success Manager or in a similar role.
- Strong aptitude for understanding client requirements and developing relationships based on trust.
- Proven skills in client relationship management and retention, focused on building satisfaction and securing renewals.
- A growth-oriented mindset with the ability to identify upselling and cross-selling possibilities and collaborate effectively with sales teams.
Additional Information
Vusion operates internationally across 19 countries, offering you the chance to join a diverse and globally connected team of curious, committed, and cooperative professionals. Our work environment is dynamic, demanding, and ambitious, highlighting your value as we collectively redefine modern commerce.
We foster a workplace culture rooted in safety, happiness, and respect, providing various programs and benefits to support your personal and professional journey, including competitive compensation, shareholder equity, flexible hybrid schedules, e-learning and workshop opportunities, and potential for global mobility.