Customer Services Specialist II

About the Role

The Customer Services Specialist II acts as a crucial intermediary connecting mdxhealth's customers, sales team, and commercial operations. This position ensures exceptional service quality for a portfolio of assigned customer accounts and sales staff. It closely partners with a dedicated regional sales team to facilitate customer engagement and support business goals.

Key Responsibilities and Requirements

• Must be based within the United States and work the Monday through Friday shift from 6:30 AM to 3:00 PM Pacific Time.
• A minimum of three years of customer service experience is essential.
• Preferred candidates will have at least two years in sales support roles.
• Three or more years of customer service experience within healthcare or clinical reference laboratory settings is highly valued.
• Demonstrate exceptional accuracy and keen attention to detail in all tasks.
• Ability to adjust effectively to evolving policies, procedures, and workplace environments.
• Capable of thriving in a dynamic, team-oriented atmosphere.

Compensation and Benefits

The role offers an hourly pay ranging from $30.00 to $34.00, with the exact figure dependent on the applicant’s experience and legal considerations. mdxhealth provides a complete benefits package including company-paid medical, dental, vision, and life insurance coverage, a 401(k) plan with company match, employee discounts, and a casual yet driven work culture.

Equal Opportunity and Accessibility

mdxhealth is committed to providing equal employment opportunities without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. Candidates requiring accommodations during the hiring process are encouraged to contact Human Resources.