Customer Service Specialist

About the Role

Al-Ghomlas Trading Company is seeking a dedicated Customer Service Specialist to join their team in Riyadh. This role involves managing customer inquiries, handling complaints, and ensuring high-quality customer service experiences.

Key Responsibilities

• Respond promptly to customer inquiries via phone and various communication channels.
• Receive, track, and resolve complaints by coordinating with relevant departments until closure.
• Monitor quality feedback and ensure timely resolution of issues.
• Liaise with the technical department to follow up on technical cases and update customers accordingly.
• Track customer requests and assess customer satisfaction following service delivery.
• Document all reports and inquiries in the system and prepare necessary reports.
• Contribute to enhancing customer experience and improving service quality.

Qualifications and Experience

• Diploma or Bachelor's degree in any field.
• At least two years of experience in customer service or customer experience roles.
• Experience in companies specializing in kitchens, cabinets, doors, or projects is preferred.
• Excellent communication, customer service, and problem-solving skills.
• Proficiency in Microsoft Office applications and CRM or ERP systems.