Customer Service Representative

About the Role

Join TTEC's award-winning team in Auckland, New Zealand as a Customer Service Representative dedicated to enhancing customer interactions with warmth and professionalism. Your work will ensure customers receive prompt, effective solutions while contributing to the company's mission of humanizing business engagements.

Primary Responsibilities

• Deliver accurate and confident communication to customers resolving their queries and concerns.
• Maintain up-to-date and precise customer records reflecting all issues and interactions.
• Manage and lead complaint resolution by collaborating with internal departments and external partners.
• Prioritize customer concerns proactively and escalate issues appropriately according to company procedures.
• Represent the customer’s interests to foster brand loyalty and trust.
• Assess and recommend financial assistance options for legitimate customer claims.
• Support special initiatives and undertake additional tasks as needed.

Candidate Requirements

• Possession of a high school certificate.
• Minimum of two years’ experience in a customer service capacity.
• Proven ability to handle moderate to complex customer service problems effectively.
• Comfortable and proficient with computer technology and systems.

Work Conditions and Benefits

• Opportunity to join a diverse and community-focused organization.
• Access to career advancement and extensive learning resources.
• Working hours fixed from 8:00 AM to 5:00 PM, Monday through Friday.
• A guaranteed hourly wage of 26.50 NZD, along with comprehensive benefits and unexpected perks.

Additional Information

From initial training through continuous coaching supported by webcam tools and numerous free professional development courses, TTEC is dedicated to your success. The role reports to a Team Lead and is frequently recruited to build a strong service team. TTEC is a global leader in consulting, technology, and managed services, focused on delivering customer experiences enhanced through data, AI, and technology.

TTEC is an equal opportunity employer committed to fostering a diverse and inclusive workplace where all employees feel valued and authentic. The company champions diversity as a source of innovation and strength.