Customer Service Representative

About The Role

Join Fidelity International in a permanent capacity as a Customer Service Representative based in our Dublin city centre office. This role offers a salary of €32,100 plus bonus and is designed to empower you to make a meaningful difference by assisting customers with challenges others cannot resolve.

About Fidelity International

With more than five decades of experience, Fidelity International supports millions globally in creating better financial futures across 25+ locations. Our culture revolves around people, mutual support, and integrity.

Team Environment

As a member of our Client Services contact centre team, you will be welcomed into a collaborative community that emphasizes expert client support. Comprehensive training is provided from the start, utilizing classroom sessions, digital platforms, and practical coaching to ensure your success.

Key Responsibilities

• Assist customers with their inquiries professionally and empathetically via mainly phone, as well as email and written correspondence.
• Explain financial products in a clear manner and direct customers to useful resources and tools.
• Own each customer interaction, ensuring issues are fully resolved.
• Identify and escalate any risks, such as fraud or vulnerable customer situations.
• Manage complaints constructively to achieve timely settlements.

Candidate Profile

• Prior customer service experience, preferably in a corporate setting.
• Excellent verbal communication skills and a professional phone manner.
• A willingness to develop professionally through ongoing learning opportunities.
• Strong listening abilities and a customer-centric mindset.
• Comfortable utilizing digital systems and motivated to learn new technologies.
• Collaborative attitude with a genuine desire to support others.

Location Perks

Our office in George’s Quay House is centrally located near Grafton Street, the GPO, and Trinity College. The workspace is modern and flexible, accommodating focused work and social interaction, complemented by an on-site Barista Bar offering coffee, pastries, and made-to-order meals.

Benefits Package

• Employer pension contributions of 10%, with up to 3% additional matched contributions
• Private Medical Insurance covering employees and family members
• Cycle to Work scheme and TaxSaver tickets to reduce commuting costs
• Discounts on gym memberships and wellness initiatives
• Enhanced parental and family leave options
• Access to a 24/7 Employee Assistance Programme providing confidential mental health and well-being support
• Flexible hybrid working arrangements balancing office and remote work

Application Information

If you are prepared to embark on a rewarding career path with opportunities for growth and purpose, we encourage you to apply by the 29th of August, 2026.