Customer Service Representative - LHB

About Luminare Health

Luminare Health distinguishes itself through the expertise, commitment, and passion of its workforce. The organization emphasizes employee development, collaborative culture, and continual progress to ensure simpler, better, and more cost-effective healthcare solutions.

Job Overview

This fully remote role, available to residents within the continental United States except Alaska, New York, California, and Hawaii, focuses on delivering high-quality support within a high-volume call center environment. The customer service representative will respond accurately and respectfully to a variety of inquiries related to employee and member benefits, eligibility, claims status, and outcome details.

The position requires adeptness in navigating multiple software applications and resources simultaneously during calls, while precisely documenting all interactions in accordance with company guidelines. Candidates must reside physically in the U.S. and be able to complete employer-verified I-9 documentation.

Training and Schedule

A paid training program lasting four to six weeks runs Monday to Friday from 8:00 AM to 4:00 PM CST. Post training, the standard working hours shift to 11:00 AM to 7:00 PM CST. The department operates daily from 7:00 AM to 7:00 PM CST, including weekends. Employees should be prepared for rotating weekend shifts as part of the standard schedule.

Compensation and Benefits

The hourly pay rate ranges from $20.00 to $22.00, with eligibility for an annual bonus. The full total rewards package includes health and wellness benefits, 401(k) and pension plans, paid time off and parental leave, disability and supplemental life insurance, employee assistance programs, paid holidays, tuition reimbursement, and other incentives.

Required Qualifications

• High school diploma or GED equivalent.
• At least one year of customer service experience.
• Ability to thrive in a fast-paced, service-centered environment.
• Strong verbal, written, and interpersonal communication skills.
• Competence in problem-solving and delivering resolutions promptly.
• Skill in multitasking across various technology platforms while maintaining call quality.
• Capacity to comprehend and execute instructions given in multiple formats.
• Adaptability and openness to ongoing process improvements.
• Proficiency with new and proprietary system learning, including Microsoft Excel and Word.
• Having a dedicated, distraction-free workspace with reliable high-speed internet capable of hardwired ethernet connection.

Preferred Qualifications

• Previous experience in a dynamic call center.
• Familiarity with self-funded insurance, benefits management, or third-party administration.
• Knowledge of medical procedures, diagnosis coding, and medical terminology.
• Understanding of Summary Plan Documents, insurance booklets, or benefit summaries.
• Background in working within quality-assessed, performance-driven environments.

Equal Opportunity and Additional Information

Luminare Health is committed to equal opportunity employment and celebrating diversity. Employment decisions are made without discrimination on legally protected bases. Compensation is influenced by qualifications, skills, experience, and location. The position aligns with an annual incentive bonus subject to plan terms.