Customer Service Representative
Dallas, Texas, United States · Full Time
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- Experience
- 1–3 yrs
- Salary
- —
- Openings
- 1
- Posted
- منذ ساعة
- Work mode
- In office
- Education
- High school diploma or equivalent; college degree preferred
- Resume
- Required to apply
Where you'll work
Job description
About the Dallas Bulls
The Dallas Bulls, a professional arena football team founded in 2020, are a proud fixture of Dallas, Texas. Part of Arena Sports Group Holdings, their mission is to energize North Texas with thrilling, community-oriented arena football. The Bulls call the historic Fair Park Coliseum their home stadium and are strongly committed to creating memorable experiences for their fans, supporting local youth and businesses, and driving positive community impact.
Role Overview
We are looking for an approachable and resourceful Customer Service Representative to support our fans, season ticket holders, and clients. You will play a vital role in maintaining high standards of service, helping ticket buyers, resolving concerns, and enhancing every interaction with the Bulls community. This position reports directly to the Director of Fan Experience & Ticketing Manager.
Key Responsibilities
- Respond promptly and courteously to inquiries through phone, email, and social media platforms.
- Assist customers with ticket purchases, account information, and answering questions about events.
- Address and resolve complaints or issues efficiently and professionally.
- Document all customer interactions and account details accurately.
- Liaise with ticketing, marketing, and operations departments to share important updates and promotions.
- Provide on-site support during games and special events.
- Identify ways to enhance the overall fan experience.
Required Qualifications
- Possession of a high school diploma or equivalent; bachelor’s degree is a plus.
- Between 1 and 3 years of experience in customer service, preferably within sports or entertainment.
- Proficient in verbal and written communication.
- Strong problem-solving skills alongside a calm and empathetic demeanor.
- Experience with CRM systems and Microsoft Office applications.
- Willingness and ability to work evenings, weekends, and holidays as needed.
Preferred Attributes
- Keen interest in sports and fostering fan engagement.
- Background in entertainment/sports customer service environments is an asset.
- Ability to remain composed and professional under pressure.
- Collaborative attitude and strong interpersonal skills.