Customer Service Representative

About Wolt

Wolt is a technology company focused on delivering joy, simplicity, and income opportunities to communities worldwide. Founded in 2014 with restaurant food delivery, Wolt now facilitates delivery of nearly everything and operates in over 500 cities across 30 countries. In 2022, Wolt joined DoorDash to further global expansion.

Working at Wolt presents exciting challenges and opportunities to learn, create, and contribute more than many other companies. Wolt values self-starters with drive and entrepreneurial spirit prepared for a dynamic environment.

Role Overview

We seek dedicated full-time Customer Service Representatives based in Tirana, Albania, to join our Support team. This role entails managing customer communication via live chat and phone, ensuring seamless delivery processes, and collaborating within the support team and other departments to enhance the support function.

Key Responsibilities

• Interact with customers using Wolt's communication tone, adapting to their mood and needs via live chat or phone.
• Maintain smooth delivery operations through effective support.
• Collaborate with teams internally to continuously improve the support services.

Requirements

• Excellent communication skills with a personalized and customer-focused approach, and strong team orientation.
• Ability to quickly learn new processes, manage multiple tasks, and thrive in a fast-moving environment.
• Availability to work shifts including mornings, evenings, weekends, and public holidays as the support operates daily.
• Fluency in Albanian and professional working proficiency in English.
• Must reside in Tirana.

Work Conditions and Culture

Wolt promotes a diverse and inclusive workplace, welcoming candidates of varied backgrounds and experiences. The company supports growth through providing resources and opportunities to all employees to foster innovation and excellence.