Customer Service Officer

About the Role

Skippers Transport invites applications for the role of Customer Service Officer based in Nakuru, Kenya. This position involves playing a vital part in facilitating smooth and efficient logistics operations to support our transportation services.

Key Responsibilities

• Oversee and coordinate freight and cargo movements to ensure timely transport
• Serve as a communication link between drivers, customers, and internal teams
• Maintain comprehensive and accurate records as part of operational documentation
• Assist in troubleshooting and resolving issues arising during daily operations
• Participate actively in initiatives aimed at refining and improving operational workflows

Required Qualifications and Skills

• Proven track record in a comparable role within logistics or transport sectors
• Excellent verbal and organizational communication abilities
• Capable of thriving in a dynamic, high-pressure environment
• Familiarity with relevant computer systems and software tools
• Demonstrates an energetic and solution-focused mindset

Additional Details

This is a full-time, on-site opportunity in Nakuru where you will be part of a team dedicated to achieving operational excellence in logistics. Interested candidates are encouraged to apply and grow their career with Skippers Transport.