Customer Service Executive - Provisioning & Configuration

About Tata Communications

Tata Communications is at the forefront of transforming connectivity through innovation and intelligent solutions. The company powers advancements across Cloud, Mobility, Internet of Things, Collaboration, Security, Media, and Network services, shaping a new era of communication.

Role Overview

This position involves managing daily system and operational engineering tasks primarily within Fibre and Mobile services. The role includes planning, designing, and documenting fibre network assets using Geographic Information System (GIS) tools, ensuring quality delivery with appropriate guidance.

Qualifications and Experience

• Technical or engineering degree required, such as B.Eng. or B.Tech. in Electronics, Computer Science, Telecommunications, or related disciplines.
• Experience ranging from 0 to 2 years is expected.

Required Knowledge and Skills

• Experience in fibre and mobile network planning and design.
• Proficiency in telecommunication and wireless technologies.
• Strong familiarity with products offered by service providers.
• Competency in Microsoft Office applications.

Technical Competencies

• In-depth understanding of telecom network architecture and components.
• Detailed knowledge of optical fibre and mobile networks and GIS tools such as AutoCAD, Smallworld, ArcGIS, PEGA, and SAP.
• Expertise in network planning, design, as-built documentation, quantity surveying, and supplier management.
• Project Management Office (PMO) skills are considered a plus.
• Effective communication skills to engage with onshore and offshore stakeholders.
• Understanding of radio base stations and their components.
• Coordination with field engineers to ensure adherence to SLAs and quality standards.

Key Responsibilities

• Assist in fibre and mobile network planning and design activities.
• Update GIS systems with as-built documentation.
• Manage data entry in PEGA and SAP tools including purchase orders and invoices.
• Collaborate with onshore stakeholders and suppliers to ensure timely completion of tasks.
• Maintain strict adherence to service level agreements (SLA) and First Time Right (FTR) standards.
• Ensure accuracy and security of self and customer data.
• Participate actively in customer and internal meetings.