Customer Service Executive

About the Role

Located in Riyadh, Saudi Arabia, Wiltz Trading & Contracting WLL is expanding its cable management manufacturing team by hiring a Customer Service Executive. This position involves managing customer inquiries, preparing accurate quotations, processing orders and invoices, and liaising with various internal teams to ensure smooth and timely order fulfillment.

Key Responsibilities

• Handle customer queries via email, phone, and other communication platforms promptly and professionally.
• Generate quotations based on client requirements and approved price lists.
• Accurately process sales orders, purchase orders, invoices, and delivery documents.
• Collaborate with Sales, Production, Planning, Logistics, Warehouse, and Finance departments to guarantee seamless order execution and punctual delivery.
• Keep customers updated regarding order progress, shipment schedules, deliveries, and potential delays.
• Address order-related concerns including delivery issues, shortages, and documentation requests quickly.
• Maintain precise records of quotations, orders, invoices, delivery notes, and customer interactions.
• Update order tracking systems and prepare summary reports on quotations, pending orders, deliveries, and client statuses.
• Assist the Customer Service Supervisor in reaching departmental objectives and improving customer satisfaction.
• Adhere to company policies, quality standards, and fulfill customer requirements rigorously.

Qualifications and Experience

• Possess a Bachelor's degree or Diploma in Business Administration, Commerce, Supply Chain Management, or related disciplines.
• Have 1 to 3 years of experience in customer service, sales coordination, order processing, preferably within a manufacturing setting.
• Hands-on experience or knowledge of steel fabrication or Cable Tray Fabrication & Cable Management Systems is highly desirable.
• Familiarity with cable trays, cable ladders, cable trunking, and associated accessories is advantageous.
• Proficient in Microsoft Office applications, SAP software, and professional business communication via email.
• Exhibit strong organizational, communication, and problem-solving capabilities.
• Effectively multitask, meet deadlines, and collaborate across diverse functional teams.
• Demonstrate a customer-centric approach with keen attention to detail.