Customer Relationship Consultant

Overview

This role is located in Malaysia and involves handling inbound and outbound calls related to sales, customer salvaging, and service terminations. The consultant will promote telecommunication products and services, address customer inquiries, and maintain client satisfaction through effective communication and problem resolution.

Key Responsibilities

• Manage inbound sales, salvage, and termination hotline inquiries with professionalism.
• Provide prompt and clear responses to customer questions, aiming to close sales and salvage customers.
• Offer detailed product information, pricing, and tailor solutions to meet customer requirements.
• Proactively upsell and cross-sell additional StarHub and telecommunication services.
• Maintain accurate customer records by documenting interactions in the CRM system.
• Conduct outbound sales calls to prospective and current customers to market telecommunication products such as internet, mobile plans, and bundled packages.
• Follow up on leads generated through various marketing efforts.
• Meet or exceed set sales targets and key performance indicators aligned with service quality standards.

Qualifications and Skills

• Experience in telesales or customer service, preferably within the telecommunication sector.
• Strong verbal communication and active listening capabilities.
• Ability to manage high call volumes while maintaining professionalism.
• Goal-driven attitude with effective objection handling and deal closing skills.
• Excellent problem-solving skills with a customer-focused approach.
• Self-motivated, sales-oriented team player.
• Competent in CRM software, telecommunication tools, and Microsoft Office suite.