Customer Planning Manager - 16 Month Contract

Job Overview

Join us in shaping a robust and inspiring brand for the future by leveraging your analytical skills and process improvement focus to drive growth for LEGO4 Australia and New Zealand. This role is a fixed-term contract of 16 months, covering parental leave, and will be internally recognized as Customer Operations Manager. Note that no relocation support is provided, and benefits for contract roles may vary.

Key Responsibilities

• Deliver insights and support for Customer Business Planning collaborating closely with Key Account Managers and Demand Planning teams.
• Spot and escalate inventory challenges in the market, proposing actionable recommendations to Demand Planning and Account Managers for future product allocation.
• Manage tracking of retail promotions effectively.
• Work with Demand Planning to ensure clarity and consensus on customer listings and demand forecasts.
• Analyze market inventory levels and retail closing stock data thoroughly.
• Coordinate the monthly Sales Review by assembling data, preparing presentations, and driving subsequent actions.
• Engage and lead projects across Australia-New Zealand and the broader APAC region.

Role Significance

The Customer Operations function acts as a critical bridge between sales and demand planning. This position integrates quantitative retail metrics and qualitative sales insights to develop superior demand plans and ensure excellent execution, thereby supporting retailer success.

Qualifications and Experience

• A minimum of eight years' experience in operations, business analytics, key account management, or retail analytics.
• Outstanding written and verbal communication capabilities.
• Advanced proficiency in Excel and strong analytical expertise.
• Familiarity with SAP is advantageous.
• Prior experience in FMCG or similarly fast-paced industries is preferred.
• Exceptional critical thinking skills with the ability to foresee market trends and tailor recommendations aligning with strategic business goals.

Additional Details

• Applications are continuously reviewed; the company retains the right to modify or withdraw the role at any time.
• Contractual position benefits may adjust or differ from permanent roles.

Benefits

• Enhanced paid Family Care Leave for significant life events.
• Life and disability insurance for comprehensive protection and peace of mind.
• Resources and programs to support physical and mental wellness, along with community-building and creativity inspiration.
• Generous colleague discounts starting day one.
• Bonus schemes rewarding collective achievements when eligible.
• Primary workplace assignment with a hybrid policy averaging three days per week onsite.

Commitment to Inclusion and Values

We value diversity and inclusivity, encouraging applicants from all backgrounds irrespective of gender identity, ethnicity, sexual orientation, disability, age, or religion. The LEGO Group is devoted to Children’s Rights and Wellbeing globally; candidates in roles engaging heavily with children must undergo Child Safeguarding Background Screening as part of the hiring process.

Imagine building an exceptional career — then make it a reality by joining our team today.