Customer Centre / Warehouse Personnel

Overview

This role blends hands-on warehouse duties with customer service responsibilities, making it a perfect fit for individuals who are both mechanically inclined and eager to engage with customers. You'll be involved in supporting industrial sectors across New Zealand, stationed at a site within Waikato DHB, committing to 35 hours per week with a combination of hourly pay, incentives, and group discounts.

About the Company

Motion Asia Pacific is a dynamic company operating across the Asia Pacific, including New Zealand, Australia, Indonesia, and Singapore. We specialize in delivering a variety of industrial products and engineering services that keep industries moving forward. In line with our ambitious growth strategy targeting expansion up to 2027, we emphasize building our capabilities and developing our people, creating ample opportunities for skill enhancement and career progression.

Key Responsibilities

• Coordinate customer inquiries concerning goods and services by collaborating closely with the Customer Centre team.
• Ensure the efficient handling of all inbound goods within agreed timeframes.
• Maintain the engineer’s store to standards aligned with both Motion and customer expectations.
• Participate in conducting routine stock counts.
• Execute administrative duties precisely and on time.
• Provide assistance in customer training for on-site technology necessary for store operations and issuing procedures.
• Foster a customer-centric working environment that clearly defines roles and expectations.
• Build and sustain cooperative relationships with customers and management.

Required Skills and Experience

• Two to three years of relevant experience in industrial settings.
• Exceptional communication skills, polite phone etiquette, and strong commitment to customer service.
• Analytical problem-solving abilities with a curious mindset and ease communicating with blue collar, construction, and industrial stakeholders.
• A collaborative attitude and team-oriented approach.

What We Offer

• Competitive compensation package along with necessary tools for the role.
• Opportunity to be part of a progressive global enterprise.
• Continuous professional development and training with a focus on unlocking your full potential.
• A welcoming and inclusive culture valuing diverse backgrounds.
• Health and wellness benefits including free flu vaccinations and access to counselling services through our Employee Assistance Program.

Additional Information

We prioritize strong and trustworthy relationships across all business levels and are committed to supporting our entire store network, management, and leadership teams. Our driving goals include continuous enhancement and sustainable growth, which are supported by long-term investments in personnel, processes, and new opportunities for our staff.

An applicant must either be a New Zealand citizen or hold the relevant work visa to be eligible for this position.

Motion Asia Pacific is committed to equal employment opportunity without regard to any protected characteristic. Employment decisions are based on qualifications, experience, abilities, and business needs.