Control-M Administrator

Role Overview

We are seeking a seasoned Control-M Administrator/Support SME to oversee and maintain the enterprise-wide Control-M scheduling system. The role encompasses administration, performance enhancement, automation, integrations, upgrades, and providing advanced operational support (L2/L3). Collaboration with application, infrastructure, security teams, and vendors is essential to ensure platform stability, availability, and dependability. This role involves participating in a 24x7 support framework with shift rotations, on-call duties, incident responses, and disaster recovery tasks.

Integration and Automation Responsibilities

• Maintain and support integrations between Control-M and enterprise applications, APIs, monitoring systems, and IT service management platforms.
• Diagnose and resolve issues related to connectivity, authentication, APIs, and configuration that affect system integrations.
• Create and sustain automation tools using Ansible, Terraform, Python, PowerShell, and Shell scripting.
• Apply Infrastructure-as-Code (IaC) methodologies to boost consistency in deployment and overall operational efficiency.
• Assist with Control-M Automation API and Job-as-Code (JaaC) implementation where relevant.

Incident and Operational Support Duties

• Deliver L2/L3 support for Control-M and associated integrations during operational incidents.
• Conduct root cause investigations and establish long-term resolutions for recurring problems.
• Support activities in change management, release management, and problem management aligned with ITIL standards.
• Engage in major incident management, perform disaster recovery drills, and participate in business continuity planning.
• Adhere to service level agreements, operational standards, and security protocols consistently.

Qualifications and Experience

• Bachelor’s degree in Computer Science, IT, or related fields.
• At least 5 years’ professional experience in Control-M administration, enterprise scheduling, or platform support roles.
• Proficient with Control-M Enterprise Manager, server and agent management, upgrades, patching, migrations, and high availability/disaster recovery setups.
• Expertise with Control-M Automation API, Linux/Unix system administration, and automation technologies like Ansible and Terraform.
• Strong scripting skills in Python, PowerShell, and Shell.
• Experienced in troubleshooting integrations, APIs, and connectivity issues.
• Practical knowledge of incident, problem, and change management within production-critical environments supporting 24x7 operations.