Consultant - Account Services Associate

Job Overview

As a Consultant - Account Services Associate, you will play a key role conducting Customer Due Diligence (CDD) within periodic Know Your Customer (KYC) refresh processes to guarantee that customer information is up-to-date, comprehensive, and aligns with UAE regulatory standards, Anti-Money Laundering (AML) and Counter Financing of Terrorism (CFT) policies, along with internal bank regulations.

Key Responsibilities

• Conduct periodic Customer Due Diligence reviews to verify identity documents, account details, residency status, employment, and business activities.
• Analyze customer account behavior and transaction records ensuring they are in line with their profile.
• Evaluate risk ratings of customers and detect any modifications warranting escalation or deeper investigation.
• Confirm that CDD details are accurate and thoroughly updated in banking systems.
• Detect missing paperwork, discrepancies, or compliance issues and work with respective parties for resolution.
• Coordinate with Customers, Relationship Managers, Operations, Compliance, and Financial Crime units to secure extra required information.
• Ensure the remediation process steps are completed punctually and with high quality, following process turnaround times and diligently following up on pending requirements.
• Manage assigned cases efficiently, ensuring compliance with service level agreements (SLA) and turnaround times (TAT), balancing speed and accuracy.
• Consistently meet monthly goals for case processing, accuracy, and timeliness.
• Identify gaps in transaction processing through Quality Assurance analysis and highlight IT system or transaction issues.

Qualifications and Skills

• Familiarity with systems including PEGA, SSP, Finacle, BPM, Factiva, FIRCO, OWC, Watchlist, and SIGCAP.
• Knowledge of policies and procedures related to Business Banking ARC unit tasks such as HRAR periodic reviews, account opening, customer screening, standard due diligence, and e20.
• Minimum educational qualification of a bachelor's degree.
• Experience in Periodic Review and Transaction Processing within HRAR Business Banking ARC units and understanding of ENBD/EI business applications.
• Prior background in banking or back-office operations.
• In-depth knowledge of policies governing Entity Periodic Reviews and Transaction Processing.
• Advanced proficiency in Microsoft Office and strong verbal and written communication capabilities.
• Ability to effectively work independently while handling multiple projects with strong attention to detail.
• A proactive mindset and aptitude for collaborative teamwork across functions.

Benefits

• Competitive compensation package.
• Focus on maintaining a healthy work-life balance and employee wellbeing.
• Access to world-class learning and career advancement platforms.
• Generous annual leave and private healthcare coverage.
• Employee preferential banking services.

Additional Information

Join a leading regional banking institution recognized for innovation and growth in the UAE and beyond. Opportunities abound for professional development you can leverage to advance your career in a supportive environment featuring flexible work arrangements.