المسمى الوظيفي

Role Overview

The United States Olympic & Paralympic Committee (USOPC) seeks a Concierge Director passionate about mission-driven service with a focus on leading a high-standard concierge program supporting VIP donor guests during the Games. This role is pivotal in designing, managing, and executing personalized hospitality services with seamless operational oversight.

Key Responsibilities

Develop and supervise a comprehensive concierge program delivering bespoke, high-touch experiences to VIP donors, dignitaries, families, and other key guests throughout the Games.
Establish and maintain concierge service protocols, staffing models, communication guidelines, and escalation procedures to ensure consistent excellence in service delivery.
Recruit, train, and lead concierge team members, managing schedules and coaching to uphold performance in a fast-paced, visible setting.
Direct daily concierge operations at the Games, overseeing guest check-ins, itinerary management, service request fulfillment, issue resolution, transportation logistics, event access, and real-time experience troubleshooting.
Curate and update detailed guest profiles, preferences, and tracking mechanisms to provide tailored support for each individual guest.
Collaborate extensively with various departments—Development, hospitality, transportation, protocol, ticketing, venue operations, security—to guarantee unified and smooth guest experiences.
Serve as a key contact for concierge-related guest needs, applying discretion, professionalism, cultural sensitivity, and solution-focused responsiveness.
Proactively anticipate guest needs while identifying opportunities to elevate service quality and mitigate operational risks.
Manage concierge program supplies, communications, and operational assets including inventory oversight and procurement coordination.
Prepare and provide operational updates, summaries, and analyses to leadership and relevant stakeholders post-event.
Support administrative functions such as registration, payment processing, invoicing, and CRM systems tied to donor guest participation and hospitality services.
Maintain strict confidentiality and sound judgment in handling sensitive donor, guest, and organizational information.

Required Qualifications and Experience

Minimum of 10 years' experience in hospitality, guest services, donor relations, or managing large event operations including a minimum of 5 years of supervisory or leadership roles.
Proven track record in delivering high-level support to VIPs, donors, dignitaries, or notable individuals within complex and dynamic environments.
Experience in managing multi-venue, multi-day events such as international sporting events, festivals, or conferences.
Demonstrated ability to assemble, develop, and lead concierge or guest service teams towards superior customer experience in challenging settings.
Expertise in conflict resolution with a calm, professional, and discreet approach.
Skilled in crafting detailed guest itineraries, flows, and customized VIP experiences.
Capability to foresee guest needs, swiftly handle issues, and sustain premium service levels.
Experience in formulating and maintaining detailed operational standards, processes, and service guidelines.
Competence in overseeing logistics, staffing, and real-time operations across multiple locations.
Ability to manage purchasing, stock tracking, and replenishment for program resources.
Excellent communication skills—both verbal and written—to effectively engage donors, families, and VIP guests.
Ability to collaborate efficiently with internal teams including operations, transportation, protocol, and hospitality.
Experienced in accurate and timely communication across teams and management systems.
Familiarity with guest registration, payment administration, invoicing, and maintaining data integrity across multiple systems.
Proficient in maintaining centralized tools for tracking guest itineraries, preferences, and service requests.
Experience producing clear operational reports and leadership briefings.
Familiarity with project management platforms such as Monday.com.

Work Location and Details

This role is remote with an expected commitment of approximately 20 hours per week, classified as part-time and non-exempt.

Compensation and Benefits

The hourly wage ranges from $118 to $125.
Eligibility for an Annual Incentive Award Program with a target of 20%, subject to organization discretion.
Access to USOPC benefits packages.

Application Information

The application deadline is August 14, 2026, at 12:00 p.m. Mountain Time.

Concierge Director