Commercial Account Manager

About Reachdesk

Reachdesk is a premier global B2B platform specializing in gifting and promotional swag that enables companies to build meaningful relationships with prospects, clients, and employees, while generating tangible return on investment. The platform is designed to facilitate the delivery of personalized gifts, allowing effortless campaign and event support via automated sourcing, storage, and worldwide distribution, integrating smoothly with sales and marketing technologies.

With a presence in New York, London, and Lisbon, Reachdesk serves renowned tech and SaaS companies globally. Our US-based team is expanding, and we are seeking a Commercial Account Manager.

Role Overview

As a Commercial Account Manager, you will be responsible for managing customer retention, renewals, and growth within an established portfolio. This role emphasizes commercial outcomes, focusing on renewing contracts, expanding account value, and strategic development, along with some prospecting within your existing client base.

Key Responsibilities

• Manage retention, contract renewals, and growth opportunities for current customers.
• Develop and nurture strong, multi-level relationships with key stakeholders and decision-makers.
• Identify and drive upselling, cross-selling, and account expansion initiatives.
• Prospect within your existing accounts to enhance Reachdesk’s contractual presence across departments and use cases.
• Lead renewal processes, including negotiation of pricing and terms.
• Conduct strategic account planning and business reviews aligned with customer priorities and measurable results.
• Identify challenges early and coordinate cross-functional teams to resolve issues.
• Act as the lead coordinator across Client Success, Swag Sourcing, Marketplace, and Logistics teams to ensure customer goals are met.
• Maintain accurate forecasting and pipeline transparency across your portfolio.
• Represent Reachdesk confidently in executive-level discussions.

Candidate Profile

• At least 5 years of experience in account management, renewals, or sales roles with direct revenue responsibility and proven success in retention and growth.
• Background in sales, SDR/BDR, or account executive roles preferred.
• Experience with subscription-based SaaS or recurring revenue models employing consultative and strategic sales methods highly favored.
• Demonstrated ability to manage renewals, upsells, cross-sells, and expansion within existing accounts.
• Proven success in generating new pipeline opportunities within an existing book of business.
• Strong commercial acumen and problem-solving skills.
• Expertise in building executive-level relationships within complex organizations.
• Excellent communication skills, both written and verbal, with the capacity to simplify intricate concepts.
• Highly self-driven and organized, capable of managing multiple priorities in a dynamic environment.

Benefits

• Competitive pay with base salaries ranging from $160,000 to $200,000 annually, including stock options and 401(k) matching.
• Comprehensive dental, hearing, vision, and life insurance coverage.
• Flexible paid time off policies.
• A collaborative and innovative work environment with dedicated colleagues.
• Commitment to diversity and inclusion, with equitable compensation practices based on role, skills, experience, and location.

Additional Information

Location options include fully remote work within the U.S. Eastern Time zone or a hybrid model based in the New York metropolitan area, depending on your preference.

Personal data submitted during the application process is handled in accordance with Reachdesk's Candidate Privacy Notice.