المسمى الوظيفي

Position Overview

Join Digistore24, one of Germany's leading IT companies, as a Client Success Manager working entirely remotely. This role offers an annual gross starting salary between 40000 and 55000 euros, depending on your experience and qualifications. Fluency in both German and English is mandatory.

About Digistore24

We are a rapidly expanding technology firm with a mission to empower people worldwide to share their knowledge online and build successful businesses. Our platform helps millions access valuable knowledge and achieve their ambitions. Our dynamic team consists of around 200 motivated employees from over 40 countries, who continuously evolve our services and contribute actively every day. We value action over words and celebrate a culture of ownership and high performance.

Your Role and Responsibilities

Manage and nurture a dedicated client portfolio, building strong, lasting relationships and proactively engaging customers.
Develop expertise in software and online marketing through comprehensive onboarding, providing expert consultation on our software related to online marketing across various channels including written, telephonic, and messaging apps like WhatsApp.
Serve as the primary contact for all customer issues, from new feature requests to bug reports. Validate technical problems, gather detailed feedback, and coordinate with the development team to drive improvements.
Represent Digistore24 at international VIP events, business lunches, and industry fairs, maintaining face-to-face client relationships.

Candidate Profile

Strong communication skills, with the ability to convey complex information clearly and empathetically, defusing conflict effectively and switching seamlessly between German and English.
At least two years of professional experience in client support, with proficiency in both written and verbal communications. Basic understanding of HTML, CSS, and online marketing knowledge are advantageous.
Excellent organizational abilities, capable of structured, reliable, and independent task management even under pressure, thriving in a home office environment.
Highly motivated and eager to stay abreast of industry trends by self-directed learning and applying new knowledge to assist clients.

Unsuitable Candidates

Less than one year of client support experience.
Inflexibility towards occasional late customer appointments.
Poor planning and prioritization skills.
Lack of interest in analyzing and solving technical problems.
Preference for only one form of communication and unwillingness to adapt to customer preferences.
Disinterest in maintaining long-term client relationships.
Unwillingness to engage with social media, despite clients being active there.
Low commitment to continuous knowledge growth.
Not aligning with the company's values.

Benefits

Fully remote work from home with a stable internet connection required.
Employment available in many European countries for residents outside Germany.
Option to work up to 170 days per year from other EU countries, with potential for additional countries upon agreement.
Access to partner coworking spaces up to three days weekly.
30 vacation days annually for full-time employees.
Flexible working hours with team coordination under a flexitime system.
Individualized career development without rigid plans, focusing on strengths and current relevant topics.
Flat hierarchies and short decision paths, combining start-up culture with German high-tech company stability.
Founder-led team without external investors, reinvesting profits into the company.
Work in autonomous, results-driven teams focused on direct feedback and responsibility over micromanagement.
Provision of modern equipment to support your work.
Collaborate within an international, engaged, and intelligent team.
Team lunches supported by meal vouchers (e.g., Lieferando).
Exciting team events across Europe fostering real human connections beyond virtual screens.
Ownership from day one with personal coaching and challenge by team leaders, including monthly one-on-one sessions.
Informal team culture with first-name basis, no dress code, and equal footing among members.

Typical Workday

Organize and prioritize daily tasks by reviewing new client communications.
Respond promptly to key client requests, such as queries about digital product approvals or software features.
Participate in casual team interactions like virtual coffee exchanges.
Handle technical questions efficiently using onboarding training and prepared checklists.
Collaborate with team members in real-time to resolve urgent client challenges.
Enjoy flexible breaks for personal time enabled by remote work.
Support clients through complex product approval troubleshooting, ensuring their online product launches succeed.
Engage in team meetings discussing product development, updates, and innovations including AI tools.
Conduct client check-ins to develop new market strategies and foster business growth.
Monitor client activity on social media to maintain strong relationships through meaningful engagement.
Conclude each day enriched by learning and constructive feedback, feeling appreciated for your impact.

Client Success Manager - Fully Remote Position (m/w/d)