Cashier

Position Overview

The Cashier role at a bank branch involves executing all cash transactions and managing cash operations aligned with banking regulations. The position requires maintaining accurate records, performing daily reconciliation, and ensuring smooth handling of cash and related instruments.

Responsibilities

• Manage accurate and prompt processing of cash transactions and account maintenance to support branch operations.
• Handle cash activities such as receiving and processing cheques, drafts, dividend warrants, pay orders, and other instruments up to authorized limits.
• Disburse cash for withdrawal requests and collect cash deposits, including repayments as per EMI schedules, recording entries systematically.
• Maintain registers including inward/outward registers, petty cash, and assets; coordinate requisitions with the Regional Head Office.
• Perform daily cash tally against transaction records and prepare the Branch End of Day report.
• Safeguard cash and oversee branch vault operations in coordination with the operations officer.
• Engage with customers during transactions, identifying opportunities for cross-selling bank products and services.
• Ensure superior customer service by addressing inquiries appropriately and escalating grievances promptly.
• Explain repayment schedules and provide contact information for further support.
• Promote usage of alternative transaction channels to customers.
• Count and verify cash at start and end of day before securing in vault.
• Maintain custody of branch cash, keys, and valuables jointly with Assistant Branch Manager.
• Comply with transaction turnaround times and adhere to all regulatory and bank policy requirements.
• Validate customer authenticity during withdrawals and ensure accuracy in deposit documentation and passbook updates.
• Prepare cash bundles for currency chest deposits with appropriate documentation.
• Stay updated on bank products, regulatory guidelines, and compliance; participate in required training and performance review processes.

Qualifications and Skills

• Graduate degree, preferably in Finance or Commerce.
• Minimum 1-2 years experience in volume cash handling.
• Familiarity with financial software modules/ERP systems and accounting data consolidation.
• Competence in cash handling, detecting counterfeit notes and cash accounting.
• Meticulous in customer service with good numerical and multitasking abilities.
• Basic computer operation skills; training will be provided for relevant software.
• Positive interpersonal and communication skills focused on customer service.
• Strong execution capabilities, relationship management, and customer focus.