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About Raffles Hotels & Resorts

Established in 1887, Raffles Hotels & Resorts is a legendary global brand renowned for crafting culturally rich, intellectually engaging, and community-respecting luxury experiences. Each property stands as a distinguished landmark providing thoughtful and bespoke hospitality service.

About Raffles Doha

Located within the iconic Katara Towers in Lusail, Raffles Doha embodies timeless elegance and refined artistry. The hotel offers deeply personal luxury experiences defined by sophistication and attentive service, with staff dedicated to anticipating guest needs and creating memorable moments with discretion and genuine care.

Role Overview

We are seeking a Butler Supervisor to lead the daily operations of the Butler team at Raffles Doha. This role focuses on delivering exceptional, individualized service reflective of top-tier luxury standards. Responsibilities include overseeing and supporting the team, collaborating with various hotel departments to ensure flawless guest experiences, and maintaining service excellence especially for VIPs and long-stay guests.

Key Responsibilities

Manage and support day-to-day Butler team activities ensuring superior guest service
Provide leadership by coaching and motivating team members to uphold luxury hospitality benchmarks
Deliver personalized attention to guests, prioritizing VIP and extended stay clients
Coordinate service delivery with Front Office, Housekeeping, Concierge, Food & Beverage, and other departments
Ensure rooms, amenities, and special requests are prepared prior to guest arrivals
Address guest issues promptly and professionally for swift resolution
Perform regular quality inspections of guest accommodations and Butler service areas
Assist with training, onboarding, and performance management of team members
Organize schedules, delegate tasks, and monitor Butler team productivity
Maintain detailed records of guest preferences and service activities
Comply with hotel policies, health, safety, and brand standards
Support management in accomplishing departmental objectives and enhancing guest satisfaction

Qualifications and Skills

Diploma or bachelor’s degree in Hospitality Management, Hotel Management, or related discipline preferred
Prior supervisory experience within luxury hotels, resorts, or high-end hospitality settings
Strong leadership and team management capabilities
Excellent communication and interpersonal skills
Meticulous attention to detail and a passion for personalized guest service
Robust problem-solving and decision-making ability in dynamic environments
Familiarity with hotel property management systems and Microsoft Office
Understanding of Forbes Five-Star or equivalent luxury service standards
Fluency in English mandatory; additional language skills advantageous
Flexibility to work various shifts including weekends and public holidays

Butler Supervisor