Busser

About Panda Restaurant Group

Founded in Glendale, California in 1983, Panda Restaurant Group is the largest family-owned American Chinese restaurant company with nearly 2,800 locations worldwide. Its mission is to deliver exceptional Asian dining experiences by building an organization where employees are inspired to improve their lives. The company embraces family values, provides supportive career growth opportunities from entry-level to management, and is committed to diversity and equal opportunity employment.

Role Summary

The Busser plays an essential support role in enhancing guest service by assisting servers with table clearing and resetting, replenishing water and tea, and stocking necessary items like plates and silverware. The position requires ensuring timely table turnover, excellent guest experience, and maintaining cleanliness and safety in the dining environment.

Primary Responsibilities

• Clear and reset tables in line with Panda's standards, including proper setting of silverware and condiments.
• Provide guests with ice water and hot tea promptly upon seating.
• Support servers by assisting in serving orders and removing finished plates gently.
• Alert servers when delivering beverages to ensure proper charging.
• Monitor guest satisfaction and promptly inform servers of any concerns.
• Prepare and replenish server stations and supplies ahead of busy periods.
• Maintain cleanliness of table linens, silverware, glassware, dining areas, and restrooms.
• Perform opening, ongoing, and closing side work as required.
• Stay alert to safety hazards and report incidents immediately to management.
• Handle company property and equipment responsibly.

Working Conditions and Physical Requirements

The role involves standing for extended periods, frequent lifting of items up to 50 pounds, and working in hot, noisy kitchen and dining environments. Employees must be able to work efficiently in a fast-paced setting, manage communication effectively, adapt to changing priorities, and handle conflict diplomatically.

Compensation and Benefits

• Hourly wage from $16.90 to $19.90, dependent on location and experience.
• Flexible scheduling options.
• Complimentary meals during shifts.
• Healthcare coverage including medical, vision, dental, and voluntary short-term disability for full-time staff.
• Health Care and Dependent Care Flexible Spending Accounts.
• 401(k) plan with company matching.
• Paid vacation, sick leave, bereavement, and leave sharing programs for eligible employees.
• Employee discounts across various brands.
• Referral bonuses for qualifying associates.
• Opportunities to contribute to community initiatives.
• Hands-on paid training and ongoing career development, including advancement into management roles.

Equal Opportunity and Accommodation

Panda Restaurant Group is an Equal Opportunity Employer committed to nondiscrimination on any protected characteristic. The company provides reasonable accommodations during the hiring process and employment as required under applicable laws including the Americans with Disabilities Act.