Business Analyst (Technology & Data)

About the Role

KPMG Jamaica's delivery center, Jamaica Extended Support Services (JESS) based in Kingston, provides back-office support to KPMG United States. As a Business Analyst, you will identify business requirements and propose effective solutions that add value, working within the Technology & Data team. This role demands a strategic mindset, exceptional attention to detail, and the ability to operate effectively under pressure while meeting strict deadlines.

Primary Responsibilities

• Identify and document underlying business challenges that need resolution.
• Ensure clear, organized documentation so stakeholders at all levels can easily comprehend requirements.
• Develop workflow charts and diagrams, evaluate system capabilities, and write detailed specifications.
• Create and maintain comprehensive documentation, including user stories, use cases, and process workflows.
• Recommend improved controls by pinpointing operational pain points and refining procedures.
• Communicate timely information to appropriate personnel to maintain user confidence and safeguard operations.
• Analyze and interpret research data to provide integrated business analyses and forecasts for strategic decisions.
• Validate requirements with stakeholders to ensure alignment and resolve any discrepancies.
• Prepare repeatable, insightful reporting to highlight key business trends and improvement opportunities.
• Coordinate and facilitate client meetings to thoroughly understand process areas, aiding process redesign and communication needs.
• Develop stakeholder and RACI matrix dashboards across multiple business processes.
• Collect and analyze relevant materials such as prior documentation, regulatory changes, and organizational shifts.
• Understand and deliver within the requirements and milestones of Delivery Model Enablement (DME).
• Support organizational change management through impact analysis and documentation.
• Collaborate effectively with team members, clients, and stakeholders while managing relationships productively.
• Provide timely issue escalation and suggest corrective actions to leadership and clients.
• Prepare speeches, presentations, and communications for senior management.

Required Qualifications and Experience

• Bachelor’s degree in General Management, Business Administration, Communications, or a related discipline from an accredited institution.
• Minimum three years of experience in business analysis or business process design roles.
• Proficiency at an intermediate level with online and standalone design and presentation software.

Competencies

• Business: Effective communication, commitment to customer service, collaboration and teamwork, and stakeholder relationship management.
• Technical: Continuous improvement mindset, quality assurance focus, and strong problem-solving abilities using data and logic.

Additional Information and Terms

• JESS operates under a hybrid work model, requiring employees to be physically present in the office at least five days each month, with potential for additional days if business demands.
• Employees are expected to utilize KPMG-approved Generative AI tools to assist with daily tasks.
• The role involves working predominantly in a paperless environment, leveraging information systems for all data access and task completion throughout the day.
• Working extended hours occasionally, including public holidays, may be necessary.
• This position is dynamic and fast-paced, requiring adaptability and resilience.

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