BPO Telecaller

Role overview

This role focuses on assisting customers with questions and service requests related to vehicle fitness tests, certification, and renewal processes. The position requires clear communication, accurate guidance, and efficient coordination to help customers complete their vehicle compliance tasks smoothly.

Core duties

• Respond to customer queries about vehicle fitness testing, certification, and renewal steps.
• Help customers schedule appointments for vehicle inspections and fitness checks.
• Explain the documents needed, applicable fees, and the eligibility rules for each service.
• Address complaints linked to delays, reports, or mistakes in certification and work toward quick resolution.
• Coordinate with inspection teams so customers receive timely updates on vehicle status and test outcomes.
• Keep customer records, service requests, and follow-up details updated in the system.
• Communicate with customers over phone, email, and chat to provide prompt assistance.
• Educate customers on vehicle safety requirements, compliance norms, and government regulations.
• Handle rescheduling, cancellation, and re-inspection requests efficiently.
• Deliver courteous, professional service that supports high customer satisfaction.

Additional information

The source did not provide separate details for perks, eligibility, or openings. Compensation is listed as INR 15,000 to 20,000 per month.