Back Office Executive

Role Overview

The Back Office Executive plays a pivotal role in maintaining merchandise stock, organizing the sales floor, and ensuring a safe and welcoming environment for customers. This role demands executing various service operations and supporting the team in inventory management and customer service tasks.

Key Responsibilities

• Stock merchandise systematically on shelves and organize the sales area to create an appealing and secure shopping atmosphere.
• Carry out a wide array of established service operations, including solving subprocess-related decisions to ensure efficient services.
• Assist team members by performing routine inventory activities, strictly following prescribed procedures.
• Train and guide colleagues in managing nonroutine transactions, replenishing stock, and presenting merchandise attractively.
• Manage diverse customer service duties, handling complex or unique customer inquiries and issues.
• Coordinate tasks and work schedules to achieve completion, liaising with support services and assigning short-term tasks to team as required.
• Perform operational assignments by following set processes and adjusting parameters to meet quality standards.
• Adhere to mandatory work methods and safety measures, including use of personal protective equipment, to protect the environment and ensure safety for oneself and others.
• Effectively prioritize workload to meet deadlines and quality expectations using performance management tools for personal improvement.

Qualifications and Skills

• Post-Secondary Non-Tertiary Education.
• Practical experience and a solid grasp of simple procedural systems.
• Limited experience in managerial roles.
• Strong organizational capabilities.
• Excellent communication and customer service skills.
• Proficient in inventory control and operational procedures.
• Ability to coach and mentor team members.
• Keen attention to detail and strict compliance with safety protocols.
• Competence in task prioritization and effective time management.