Assistant Manager - Debt Management Services - SME

About the role

This position focuses on meeting the assigned branch’s debt management objectives while keeping monthly outcomes on track and operating within defined cost boundaries.

What you will do

• Drive collections by engaging customers directly and through agency visits.
• Track performance against agreed measures and share timely status updates.
• Make sure repossession activity follows all applicable legal requirements.
• Keep thorough records of customer conversations, payments, and related transactions.
• Prepare and submit recurring reports on collection progress and operational performance.
• Respond to escalations quickly and work toward effective issue closure.
• Own daily DRR (Daily Risk Report) activity.
• Build and execute approaches that help improve recovery and collection outcomes.
• Monitor cases individually and ensure resolution is completed within approved timelines and AOP expectations.
• Support portfolio oversight, risk control, team coordination, and vendor management.
• Coordinate smoothly with both internal teams and external partners.

Requirements

• Ability to meet collection targets through field visits and coordination with agencies.
• Experience in monitoring performance metrics and maintaining regular reporting discipline.
• Strong understanding of legal and regulatory compliance in repossession and recovery activities.
• Capability to maintain accurate customer and transaction documentation.
• Skills in escalation handling, risk management, and case-by-case follow-up.
• Competence in reporting, analysis, and tracking collection trends.
• Ability to manage vendor interactions and work with cross-functional stakeholders.

Eligibility

Any graduate can apply.

Additional information

The role involves portfolio management, debt collection strategy, target achievement, regulatory compliance, reporting and analysis, risk management, team leadership, vendor management, and coordination with both internal and external clients.

About the company

Bajaj Finserv Lending provides a wide range of loan and insurance solutions, including consumer durable loans, personal loans, loan against property, small business loans, construction equipment loans, loans against securities, and insurance services. The business serves more than 5 million customers across India and holds an FAAA/Stable credit rating, the highest among NBFCs in the country.