Assistant Guest Relations Manager

Job Location

Banana Island Resort Doha By Anantara, Doha, Qatar

About the Company

Minor Hotels is a global hotel owner, operator, and investor with a portfolio exceeding 530 properties under brands such as Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow, and TIVOLI. Operating across more than 50 countries worldwide, the company caters to diverse traveler preferences and needs.

Role Overview

The Assistant Guest Relations Manager plays a key role in delivering outstanding guest experiences and supporting the Guest Relations team in day-to-day activities.

Key Responsibilities

• Manage guest inquiries, requests, and complaints swiftly and professionally.
• Assist Front Desk team with coordinating guest services and activities.
• Oversee and ensure efficient check-in and check-out procedures.
• Work collaboratively with other departments to meet guest requirements and resolve problems.
• Train and mentor guest relations personnel to uphold superior service standards.
• Contribute to developing and executing initiatives aimed at increasing guest satisfaction.
• Monitor and assess guest feedback to pinpoint areas needing improvement.
• Take part in organizing special events and VIP guest arrangements.
• Ensure adherence to hotel policies as well as local regulations.
• Support the management of the guest relations budget and resource planning.

Qualifications and Skills

• Diploma in hotel management or a related discipline.
• Prior experience in Front Office or Guest Services is required.
• Excellent communication abilities.
• Familiarity with Front Office Systems.
• Proficiency in English, both written and verbal; knowledge of Russian is an advantage.