Assistant Business Manager

About the Role

Charlotte Tilbury is on a mission to empower individuals worldwide to reveal their most beautiful selves. As an Assistant Business Manager, you will act as an ambassador for the brand, embodying its values while striving to meet and exceed targets. Working closely with the Business Manager, you'll ensure smooth daily operations at the counter and inspire the team to deliver exceptional customer experiences.

Key Responsibilities

• Drive sales growth in-store to meet and surpass business goals and performance metrics.
• Assist the Business Manager in setting individual and team sales targets, communicating effectively with Retail Artists to achieve these objectives.
• Stand out as a brand expert in the retail sector through active entrepreneurial spirit and genuine enthusiasm for company results.
• Lead by example to promote outstanding customer service and enriching client experiences.
• Provide coaching and constructive feedback to the team to uphold Charlotte Tilbury's standards in service and makeup artistry.
• Leverage every opportunity to extend superior customer service beyond in-store interactions and expand the customer database for direct marketing purposes.
• Implement individual and team development plans, conduct regular performance reviews to encourage mutual feedback and coaching.
• Foster a positive, collaborative team environment via meetings and supportive leadership, acknowledging and celebrating achievements as appropriate.
• Innovate with entrepreneurial initiatives such as proposing plans, events, and other activities to boost business success.
• Ensure impeccable visual merchandising, cleanliness of the counter, and adherence to hygiene standards.
• Maintain a flawless personal appearance and inspire team members to present their best selves.

Required Qualifications and Experience

• Experience in retail management.
• Genuine passion for the cosmetics industry.
• Strong business acumen.
• Background in personnel management.
• Experience with strategic planning.

Benefits

• A structured onboarding program called Charlotte's Magic Academy, which offers tailored training to develop skills needed for creating outstanding client experiences, complemented by ongoing seminars during the initial employment period.
• Clear career progression supported by industry experts who help explore learning potential and career goals.
• Exclusive early access to new product launches and, upon completing the Magic Academy, receive a complete Charlotte Tilbury look to perfectly represent the brand.
• Access to Tilbury Treats, a rewards platform providing discounts on various products and services, from gym memberships to cinema tickets.
• Additional benefits including life insurance, days off on birthdays, team sales incentives, and more.

About Charlotte Tilbury

Charlotte Tilbury has mastered the art of beauty, drawing on over 25 years of experience collaborating with top models, celebrities, and designers worldwide. The brand offers a comprehensive range of skincare, makeup, and fragrance products designed to empower individuals to look and feel confident. Inspired by a personal experience at age 13 that revealed the transformative power of makeup, Charlotte Tilbury strives to make beauty accessible and revolutionary with easy-to-use and irresistible products.

Diversity and Inclusion

Charlotte Tilbury is dedicated to fostering an inclusive community by welcoming people from diverse backgrounds, beliefs, and perspectives to join its growing global workforce, creating positive, enriching experiences for customers, employees, and applicants alike.